Handle euthanasia appointments with extra tender, loving care.
As you struggle with patient death, you must remember the pet's owners. To better accommodate clients dealing with euthanasia, the team at South Shore Animal Hospital in Houghton Lake, Mich., adjusts the entire mood of their practice. "We created what we call a 'tender culture,'" says office manager Nancy Cronin Stiff. They offer special care from the time euthanasia clients make the appointment to the time remains are presented. "We train our staff to be compassionate throughout the entire process, and knowing about our procedures might be helpful for your team—as well as your clients," Cronin Stiff says. Visit dvm360.com/euthanasia to view their step-by-step process.