Marianne Mallonee, CVPM, is a Firstline Editorial Advisory Board member and hospital administrator and part owner of Wheat Ridge Animal Hospital in Wheat Ridge, Colorado.
Help! We're short-staffed and I'm buried
This go-to team member is about to go to another veterinary practice if she doesn't get a little help. Firstline Board Member Marianne Mallonee, CVPM, counsels this overloaded employee.
New veterinary practice managers: Set sights on expectations
Know and share what's expected of your position.
Veterinary team members: Get more respect from management
Your involvement will get you noticed.
Making the transition from technician to manager (Proceedings)
Are you a successful veterinary technician who is considering tackling a new position in the veterinary field?
8 ways to earn the respect you deserve (Proceedings)
How often do you sit back and really think about what amazing things you do every day as a veterinary technician?
Managing emotions in the workplace (Proceedings)
Every day in a veterinary hospital we are faced with situations, people, tasks and animals that cause us to have emotional reactions.
Supervising your peers with tact (Proceedings)
We reviewed some of the challenges associated with becoming a new supervisor or manager in the earlier sessions (Making the Transition from Technician to Manager), however, this topic needed a presentation of its own!
When clients say no--difficult exam room conversations (Proceedings)
You all know the feeling of walking into an exam room, proud of your skills as a veterinary technician, confident that you know what is best for the patient, happy to be greeted by that wagging tail, and excited to work together with the client to keep their family member at his healthiest.
15 time-savers for the whole team
Learn how to face your to-do list before it comes back to bite you.
Are you a successful veterinary technician who is considering tackling a new position in the veterinary field? Or are you a technician who has been recently promoted into a management or supervisory position?
When clients say no: shoring up doctor and team member morale (Proceedings)
Regardless of your position in the veterinary hospital, in this day and age you encounter resistance from clients in some way, shape or form almost every day (if not every hour). As a practice manager or owner veterinarian you may not feel that as directly as your veterinary technicians, receptionists or associate doctors do on a daily basis, however.
How often do you sit back and really think about what amazing things you do every day as a veterinary technician? How frequently do you pat yourself on the back acknowledging your education, training, and skills? Do you ever reflect at the end of the day on what you accomplished during that day?
When clients say no: difficult exam room conversations (Proceedings)
Work sweet home: Create a positive practice culture
A positive practice environment makes you-and patients and clients-feel happy, cozy, and right at home. Here's how to ramp up the good vibes.
Cultivating the culture of your practice (Proceedings)
As a leader in your veterinary hospital you have a direct impact on the culture of your practice.
Being an essential employee (Proceedings)
Fears about job security have crept into the workforce at large, but they don't need to sneak into veterinary practice. By taking initiative to be an A-plus team member, you'll solidify your place at the top of your boss's must-have list.
Creating a positive culture in your practice (Proceedings)
As veterinary technicians, your role is vitally important in enhancing the lives of the patients you care for (and for the clients who own them). Did you know that you are also important in creating and sustaining the culture in the hospital where you work?
2 Clarke Drive Cranbury, NJ 08512