Technicians

Every veterinary team member can be the person who can turn a client's or co-worker's day around. If there's a problem or a complaint, even if it's not because of you, help to fix it.

Veterinary teams are the first line of defense when pet owners want answers about food allergies.

Proper handling of feline patients makes the clinic a better place.

Top tips for technicians looking to excel and for equine practitioners looking for star staff.

Make the best use of first and last contact with clients and keep the day moving.

Load up the fruits and veggies, break out the smoothie. It's time the win the Battle of the (Belly) Bulge one smoothie at a time.

This issue is full of ways to make 2012 great for you and your veterinary patients.

Learn how to identify heart sounds. Evaluate the grade, pitch, and quality of heart murmurs. And alert the veterinarian to a pet's potential heart problem.

On bad days, everybody's got it tough, but I say veterinary receptionists' duties take the prize.

Help hesitant veterinary clients understand the importance of vaccinations.

You can scream and shout, but until you work your communication muscles, you'll never get through to your pet-owning clients.

Dig up the dirt on yourself before your future boss does.

Advanced medicine gives pets a chance in the fight against pet cancer, but it's important to protect yourself and your employees when dealing with these dangerous drugs.

Address behavior as part of pets' whole health.

In our high-tech world of e-mail, Facebook, and smartphones, it's getting harder every day to grab the attention of the people you work with-and people you serve. Consider these tips to make sure veterinary clients and co-workers hear your message every time.

I checked the inbox and there it was: My first piece of hate mail.

When you notice your veterinary clients' eyes start to glaze that's when it's time to change your strategy.

Q&A: How can we turn phone shoppers into veterinary clients?

Consider offering palliative and hospice care as option for terminal veterinary patients and their owners.

Q&A: How can I make a good impression at my new job?

Turn this trash into treasure for your overnight veterinary patients.

New rules mean new posters.

Whether you need to launch a new senior preventive care program or just give your existing one a boost, use these five steps to help veterinary patients age gracefully.

As cats age, they're at increased risk for health issues. Take these tips to heart and take care of your older veterinary patients.

New Iams Senior Plus diets are specially formulated to address the needs of older pets.

Veterinarians are in the best position to evaluate the nutrient needs of their aging patients and to provide owners with guidance about optimal nutritional support and proper food selection.

Image Quiz: Polyuria in a Pomeranian with a history of hair cycle arrest, Answer D

A compliment from one practice client gave me the confidence to get closer to fractious felines.