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Practice perfect: A matter of size?
Is bigger better, smaller more streamlined, medium most manageable? VHMA set out to determine if the size of a practice can influence the quality of services, contentment of staff and a practices economic viability.
VHMA developed a survey that asked individuals to examine a number of performance indicators and their relationship to practice size. What resulted is a list of the good, bad and meh, as described by veterinary team members. The results are based on responses from 724 team members who responded to a Giants and Gnomes Survey.
Putting it all together
Is there an optimal practice size? Based on the survey results, the majority of respondents, regardless of size, value their staff, services and reputation. Large practices may have a slight edge because they may have more resources to pursue marketing and advertising. However, it appears that practices have found a niche where they are pleased with their performances, yet realistic about how they can improve in the future.
Christine Shupe, CAE, is the executive director of the Veterinary Hospital Managers Association. The association is dedicated to serving professionals in veterinary management through education, certification and networking.