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Training tips: 4 ways to smooth the transition for referral patients
Help veterinary clients know what to expect during this potentially stressful time by prepping them for their referral appointment.
Referring a case usually indicates a need for more specialized care, whether it be a surgical or imaging center or a teaching hosptial. This can be stressful or scary for clients and their pets, especially if they aren't sure what to expect.
While it may seem silly, clients have gone to referral practices for consultation without their pet, or they're surprised when there's a fee for a consultation, because they're unprepared for the appointment. Help make this transition easier with these tips from Rachel Simmons, a Firstline Editorial Advisory Board member and head receptionist at Veterinary Surgical Specialists in Spokane, Washington.
Click here to download this printable team training handout.