Owners

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Do you know which clients are your prize Thoroughbreds and which ones youre just happy to plug in when its convenient? Thats step one of a three-step process to work with clients who want to be seen right now.

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A pet owner reached out to us for an expert answer on insulin for a canine with diabetes. We said, "Go talk to your vet." But heres the lowdown for your veterinary team on what a boarded internist has to say on the issue.

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When it seems like a pet has a dermatology issue, what happens next? Is it right off to the veterinary hospital, or do pet owners skip the DVM and head for Dr. Google? Data from the Pet Owner Paths study illuminates the differences between you and your clients on what happens next.

Veterinary clients want the best for their pets, but sometimes their financial situation gets in the way. Here's a short version of my long path I travel with veterinary clients when they complain about price, seem hesitant to comply with recommendations or say, straight up, they're under a financial strain.

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You dream of performing surgery in a flawlessly designed, perfectly executed veterinary surgical suite. But the reality is often less-than-perfect.

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For Queenstown Veterinary Hospital, bigger is way better for clients, patients and staff. Find out how this tiny clinic on the coast evolved into a hospital with an award-winning floor plan.

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Calming music and pheromones top the list for great ancillary items for hospitalized pets, according to these two finalists in the 2018 dvm360/VHMA Practice Manager of the Year contest.