Practice Management

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Evaluate the phone skills of receptionists at your clinic and others with these downloadable Excel documents.

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Look at one practice's poor work on "Phone script 1: Boarding the family pets."

Evaluate receptionists at your clinic and others with this downloadable Excel document.

See a step-by-step guide to creating ads, business cards, brochures, educational kits, and a Web site.

A link to information on pet first aid from the American Red Cross.

This flashy system helps the team communicate without saying a word. Photos by Jessica Castillon.

Animal Medical & Surgical Center in Scottsdale, Ariz.

Animal Medical & Surgical Center in Scottsdale, Ariz.

The neighbors help create an image. Photos by Jessica Castillon.

Animal Medical & Surgical Center in Scottsdale, Ariz.

Include just-for-team-member features in your new hospital. Photos by Jessica Castillon and Stephen M. Pullen.

Animal Medical & Surgical Center in Scottsdale, Ariz.

Web-only HVAC, plumbing, and general floor plans for this year's Hospital Design award winner: Animal Medical & Surgical Center in Scottsdale, Ariz.

Important questions and responsibilities for owners when picking a pet sitter.

Scientists discover that the virus hates warm weather.

Tennessee veterinarian says she was fired for speaking out about overcrowding.

Daily pills mixed with feed could be a solution to curbing wild pig and deer overpopulation.

In a world where time is money and the demand for high-quality healthcare is paramount, certified equine technicians use efficiency strategies and innovation to stretch the clock and boost the equine practitioner's abiility to provide the best care possible.

The reason business owners create a business plan is the same reason why horse owners keep up with annual exams. Giving a horse vaccinations ma reduce the risk of disease and death. As an equine entrepreneur, consider these five core areas when creating a business plan: teamwork, concept, customers, cash, and purchasing.

Our 24-hour clinic has a main office, three satellite facilities, 14 veterinarians, and 80-plus team members, so staff communication is always a challenge. In addition to a weekly newsletter, we have monthly meetings for each department and a monthly staff meeting for everyone.

Know how your expenses are reimbursed to be sure you get the right deductions.

If employees can handle various tasks, then you can shift people in and out of jobs as needed-without calling in temporary workers, running up overtime costs, or stinting on client services.

I'm a house call veterinarian who'd like to continue to perform surgeries and take radiographs in order to maintain my skills. What's the appropriate amount of compensation for a veterinarian who allows me to use his or her hospital for these purposes?