Practice Management

Practice Tip Ten: What have the referral centers taught us?

How each generation responds to conflict

How you deliver information may be overriding your message-and preventing colleagues and clients from hearing you clearly. Learn how to improve your presentation and earn their respect.

Is your practice a mix of baby boomers, generation x and y with some millennials tossed in too?

According to USA TODAY, family pets, their lives altered by the ravaged finances of their owners, are turning up in animal shelters in large numbers in some parts of the country.

How should I schedule team members' breaks?

Professors at Texas State University talked to people with and without body art to get the lowdown on the hire-ability of the tattooed and pierced.

Lucky for them, they live to tell about it.

They say that most things in life swing like a pendulum from extreme to extreme. We know the business economy follows a boom-and-bust cycle that is mitigated only marginally through government intervention. Also, the political inclinations of society vacillate between conservative and liberal thought and from intolerance to excessive political correctness.

The clinic cat may be sweet, but she's also a safety hazard.

A major portion of the value of your practice is based on profitability. So to increase your practice's value, it's important to manage your profits, revenue, and expenses.

Why not make medical adhesives as sticky as a gecko's foot?

Actually, clients and team members can, says survey.

Victims of workplace aggression report more stress, less satisfaction with their jobs.

Veterinarian-turned-spaceman in orbit for fourth time.

What to consider before going electronic.

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Evaluate the phone skills of receptionists at your clinic and others with these downloadable Excel documents.

Evaluate receptionists at your clinic and others with this downloadable Excel document.

Look at one practice's poor work on "Phone script 1: Boarding the family pets."

Evaluate receptionists at your clinic and others with this downloadable Excel document.

See a step-by-step guide to creating ads, business cards, brochures, educational kits, and a Web site.

Dr. Tom Arand won a contest to head Projectile at last year's CVC Central.

A link to information on pet first aid from the American Red Cross.

This flashy system helps the team communicate without saying a word. Photos by Jessica Castillon.