Owners
Get out of your unhealthy rut
Don't wait until you collapse on the floor of your clinic to make much-needed changes to your lifestyle. Personal wellness is crucial to fulfilling, successful practice ... and it could save your life.
Budgeting for retirement
Q. I'm looking to retire in a couple of years. How long would $600,000 last me if I withdrew $31,000 annually?
A hard look at the ties that bind
Your compassionate care for patients, clients, and staff has a limit. Here's how one doctor learned where his responsibility ends.
No such thing as a free exam
Clients complain about our $100 consultation fee for specialty dental care. Could I have a veterinary assistant do a less thorough estimate exam for $25? We would avoid the hassle of creating a medical record and providing a communication letter to the referring doctor.
3 tips to perk up your people
Plan morale-boosting events sporadically-not just during the holidays.
What's important to your team?
Ask employees to rank the top five features they value in their job with this exclusive form.
And to Max, I leave ... everything
A new law in Ohio took effect recently that lets owners set up trust funds for their pets, meaning their furry friends will be taken care of in the event of owners' illness, incapacitation, or death.
Search and recover
The first time I went out on a drowning search, my search and rescue dog, Bella, tracked down the victim. That's when it hit me: This works. At that moment, search and rescue became real and exciting for me.
Finding files
Our client folders are arranged by last name, but approximately one-third of them are in the wrong place. Is it most efficient to file customer folders by name, or is there a better way?
How does your pet's mouth look?
A handout that shows clients the four stages of dental disease.
Employee exit survey
Use this exclusive survey to gain feedback when your team members leave your practice.
Could you be a stubborn old cuss?
You know you can be a little backward. But it's time to get with the times ... 'cause they are a-changin'.
A little wishy-washy works
Complicated feelings about situations can make for more creativity in the workplace, according to a new study.
Phone room gives clients equal attention
We pulled the phones from our front reception area, and we've never looked back.
Your big book of hazards
Inspectors want to see labels on dangerous materials and proof that you trained employees to handle them-and they want it in writing.
A different beat
Be the new singer for an all-veterinary band! Get the song list and application, and read more about Dr. Fred Metzger's passion for hitting the skins.
10 tips to boost profitability
You have nothing to lose and everything to gain. Implementing these ideas that boost the bottom line.
Clone on the range
By year's end, farmers could eat the same steer they breed-well, eat the progeny of the the genetic clone anyway.
Bush signs "Animal Enterprise Terrorism" bill
It means more jail time and greater penalties for those who threaten or damage "animal industry" businesses.
Evaluating an equipment purchase
Will that new piece of equipment pull its weight in your practice?
"Don't ask, don't tell" has to stop
More owners are taking advantage of herbs, nutritional supplements, chiropractic medicine, and acupuncture for their pets, but few are telling their veterinarians.
Let them go, but get back your goods
How can I ensure that fired employees return hospital property, such as smocks and door keys?
Putting out PR fires
I recently discovered that patients were vaccinated with expired vaccines. We pulled the vaccines out of use immediately and called clients, but what can I do to calm the commotion?
Pep talks done right
So, I recently had something of a rough patch at work. We lost two members of our five-person editorial team in one month ... can you empathize?
FEMA finally to help animals in disasters
When it's raining cats and dogs, cats, dogs and other animals will be included in disaster planning, thanks to a new law.
Fresh start
Clean up with 12 monthly resolutions for your best year yet! Plus! Three more must-do's from the experts!
Delegate & double-check
Grit your teeth and make the handoff. Offer up the responsibility that goes with the work. And build in both accountability and meaningful rewards.
The case for written employment contracts
I'm an associate, and my boss recently changed the way my production is assigned-not in my favor. What recourse do I have?
Client education handout on blood testing
Give clients the lowdown on when and why their pets need blood work.
More love and more loss
When my 8-year-old daughter talks about the losses in her life, she consistently lists them in chronological order. And the first nine are all pets.