Owners

The brain chemical that motivated cave-dwellers to hunt will get your staff excited about performing well.

Most of my clients would never suspect that I'm an active skateboarder. I'm certainly not a stereotypical skater who speaks in "dude" ...

Don't wait until you collapse on the floor of your clinic to make much-needed changes to your lifestyle. Personal wellness is crucial to fulfilling, successful practice ... and it could save your life.

Q. I'm looking to retire in a couple of years. How long would $600,000 last me if I withdrew $31,000 annually?

Your compassionate care for patients, clients, and staff has a limit. Here's how one doctor learned where his responsibility ends.

Clients complain about our $100 consultation fee for specialty dental care. Could I have a veterinary assistant do a less thorough estimate exam for $25? We would avoid the hassle of creating a medical record and providing a communication letter to the referring doctor.

Plan morale-boosting events sporadically-not just during the holidays.

Ask employees to rank the top five features they value in their job with this exclusive form.

A new law in Ohio took effect recently that lets owners set up trust funds for their pets, meaning their furry friends will be taken care of in the event of owners' illness, incapacitation, or death.

Our client folders are arranged by last name, but approximately one-third of them are in the wrong place. Is it most efficient to file customer folders by name, or is there a better way?

A handout that shows clients the four stages of dental disease.

Use this exclusive survey to gain feedback when your team members leave your practice.

You know you can be a little backward. But it's time to get with the times ... 'cause they are a-changin'.

Complicated feelings about situations can make for more creativity in the workplace, according to a new study.

We pulled the phones from our front reception area, and we've never looked back.

Inspectors want to see labels on dangerous materials and proof that you trained employees to handle them-and they want it in writing.

Be the new singer for an all-veterinary band! Get the song list and application, and read more about Dr. Fred Metzger's passion for hitting the skins.

You have nothing to lose and everything to gain. Implementing these ideas that boost the bottom line.

By year's end, farmers could eat the same steer they breed-well, eat the progeny of the the genetic clone anyway.

It means more jail time and greater penalties for those who threaten or damage "animal industry" businesses.

Will that new piece of equipment pull its weight in your practice?

More owners are taking advantage of herbs, nutritional supplements, chiropractic medicine, and acupuncture for their pets, but few are telling their veterinarians.

How can I ensure that fired employees return hospital property, such as smocks and door keys?

I recently discovered that patients were vaccinated with expired vaccines. We pulled the vaccines out of use immediately and called clients, but what can I do to calm the commotion?

So, I recently had something of a rough patch at work. We lost two members of our five-person editorial team in one month ... can you empathize?

When it's raining cats and dogs, cats, dogs and other animals will be included in disaster planning, thanks to a new law.

Clean up with 12 monthly resolutions for your best year yet! Plus! Three more must-do's from the experts!

Grit your teeth and make the handoff. Offer up the responsibility that goes with the work. And build in both accountability and meaningful rewards.