Owners

Use this PDF of paper pies to track ideas that team members submit to improve efficiency, save money, or boost service.

Most dogs that bite kids haven't chomped on children before, according to research.

Latest in legal animal news.

Q. My associate earns 22.5 percent of her total production. Of that, about 17 percent is wages and the remainder is fringe benefits. She also receives a bonus. How can I switch her to ProSal without giving away the farm?

You show consistency as a boss and respect for your top employees when you terminate someone who needs to go.

Be careful firing bad apples who may fight back.

A veterinarian soars and says goodbye to stress.

Local veterinary hospitals refused to treat a dying dog-and not because they didn't have the skills or the client wouldn't pay.

How can I encourage general practitioners to refer cases that are beyond their expertise? And how do I do this without coming across as self-serving?

Print out this PDF and give it to clients to educate them about common household items that can make cats and dogs sick when ingested.

Last year my husband opened a state-of-the-art fitness facility. He needed candidates for a group-cycling certification program and still had a vacant spot on the day of training. As co-owner of the gym, I felt obligated to fill the seat-literally.

A customizable communication tool for pet owners you haven't seen in a while.

Use this tool from Benchmarks 2007 to gather information about other practices in your area.

Learn what makes team members tick with this form.

If a client shows up with a stray but doesn't want it scanned for a microchip, am I legally required or legally forbidden to scan the pet or contact the chip registrant?

Focus your on-site accident investigations with these printable PDF form.

A list of behavior books and prospective behavior questions for pet owners.

Get vaccine info from clients with this printable PDF.

How to create an Excel spreadsheet that helps you figure the value of owning a clinic.

About a year ago, I saw an ad in the local community-college newspaper asking folks to join the community band.

You know those horse owners who ruin an otherwise great day? Well, shape 'em up-or ship 'em out.

No, it's not the fees you're charging. The words you're using are doing the damage.

My associate is receiving about $90,000 a year in compensation. She has requested a salary of $100,000 because she's been with me for eight years and she says her longevity is worth something. Is there a formula for a longevity bonus?

Changing guidelines, research findings, and product choices can create a muddle of confusion. Sort through it and offer clients the best protection for their pets.

Week two of Dr. Ward's training plan did kick the intensity up a notch ...

Customize and print this handy checklist of what a new receptionist needs to learn and when.

Customize and print this handy checklist of what a new technician or assistant needs to learn and when.

Let these lessons keep you out of a business nightmare of your own.