Business

Baby boomers enjoy a position of authority in many practices, strongly influencing workplace culture. Here's an inside look at how they shape practice.

Ask employees to rank the top five features they value in their job with this exclusive form.

Nudge clients toward dental compliance using photos that depict the stages of dental disease-along with oral and written recommendations.

The first time I went out on a drowning search, my search and rescue dog, Bella, tracked down the victim. That's when it hit me: This works. At that moment, search and rescue became real and exciting for me.

I already work a few Saturdays a month and now my boss wants more!

Give clients the tools and information they need to help them make a big decision.

I want to update my office policy manual, but I'm afraid of overlooking something. What items should I definitely include?

A colleague of mine was audited, fined, and required to pay back taxes for not claiming discounted employee pet care as taxable income on employee paychecks. He said that anything over a 20 percent discount must be taxed and listed as employee income. I checked with my accountant and he confirmed that I've been doing it wrong. How do I make changes in order to comply with IRS standards without upsetting my staff?

In this video, Dr. Dennis Cloud shares the advice he gives his associates to help them get clients on board with recommendations for care.

The giant retailer is honoring veterinary prescriptions and offering customers in 49 states a 30-day supply of more than 300 generic drugs for just $4.

You've admired those beefcake practices from afar. You envy their solid client growth and muscular marketing techniques. Well, here's how to supercharge your practice's growth.

After 42 years in the same location, Grady Veterinary Hospital in Cincinnati, Ohio, has a fresh face but maintains its old spirit.

Our client folders are arranged by last name, but approximately one-third of them are in the wrong place. Is it most efficient to file customer folders by name, or is there a better way?

Disclosing the practice's financial information helps team members see the bigger picture. But is this approach right for your practice?

A handout that shows clients the four stages of dental disease.

Use this exclusive survey to gain feedback when your team members leave your practice.

The SEEN program's first objective is ... education.

Use these 15 ideas to bond team members to your hospital-and keep your veterinary practice from peeling apart.

You know you can be a little backward. But it's time to get with the times ... 'cause they are a-changin'.

2007 BPA Statement -- Veterinary Economics

2007 BPA Statement -- DVM Newsmagazine

Plan your best year yet with our experts' goals and room for your own on this two-page form.

Plan your best year yet with our experts' goals and room for your own on this two-page form.

Will that new piece of equipment pull its weight in your practice?

How can I tell if my marketing efforts are effective? What's the best way to measure the results?

Start a tradition and get together for a meaningful outing.

If ... like Rodney Dangerfield, you get no respect ... your boss takes all the good clients ... or you're so busy you can't remember what your spouse looks like.

Complicated feelings about situations can make for more creativity in the workplace, according to a new study.

We pulled the phones from our front reception area, and we've never looked back.

Be the new singer for an all-veterinary band! Get the song list and application, and read more about Dr. Fred Metzger's passion for hitting the skins.