Business

Dr. Robert Stannard educates clients about the importance of blood testing. Compliance is great, he says, and the team often finds problems in what are apparently normal, healthy patients.

Lynette Ott, practice manager at Barton Heights Veterinary Hospital in Stroudsburg, Penn., has a way to keep safety slip-ups on the ice to a minimum ...

What are the guidelines for calculating the production for food and prescription refills?

Willow Creek Pet Center in Cottonwood Heights, Utah, delegated more to its technicians to help deliver the finest patient care and client service. The results: higher ACTS, fewer client complaints, and happier staff members.

Fight kidney disease in cats by finding a health-friendly food the pet will accept.

Is it important to consider demographic data when choosing a location to open a new practice? How can I obtain this data?

Jeb White walked to the mailbox. On the side of the box, he noticed a very large black horsefly rubbing its front feet together. As he opened the door, two large brown wasps exited and swayed momentarily in the air like small helicopters. They threatened briefly, then gained speed and moved on. Jeb's hair bristled and his chest hurt a bit.

You can create a small, successful exotic ward with no more space than an unused storage room.

New data shows how much management consultants are costing veterinarians.

You need the right inventory, in the right place, at the right time. These 8 experts give concrete strategies to help you achieve that goal.

Achieving life balance isn't easy. Changing your approach requires trust and commitment.

When it comes to protecting your practice from lawsuits, you're your practice's best line of defense.

Are your in-house testing analyzers doing a better job gathering dust than guiding your diagnoses? Blow off the cobwebs and put your in-house testing tools to work.

The dentist had been in the room less than four minutes.

Smooth over communication wrinkles when you refer to specialists, and provide better case management for your patients.

Before graduation we should have been taught how to use these surrogates profitably.

It's uncomfortable for managers to be wedged in between you docs, who want things done your way -- the right way -- and a team that thinks the manager should have the influence and authority to rein you in. Here are some ways you get your manager tied in knots:

privileged content

Sometimes it's OK to give clients permission to euthanize. And making this choice doesn't make them bad people -- or you a bad doctor.

We put a suggestion box in the waiting room with my (hospital manager) business cards next to it.

Just think of me as a big, black spider, plotting and planning ways to get you to my sticky Web site. In this scenario, you're the juicy fly, I'm afraid. But when you get to vetecon.com I hope you'll be happy as a clam. (This is where my metaphor falls apart, in case you didn't notice.)

Reading is power.

Using two historic buildings and a modern design, this hospital successfully honors the past, while stepping into the future.

Are your walls or trim outdated? New paint, paper, and trim can take your exam room from ughh to ahhh.

You're stoked about offering your clients new services and products. But your team's response is underwhelming. Here's how to get started and get your team onboard.

What a pity that respect is not an edible commodity.

Use this position description to determine the responsibilities of a practice manager.

Use this telephone script when checking employee references to get the information you need.