|Videos|August 17, 2015

Front Desk Disasters, Episode 4: A series of unfortunate events

Do you know who's standing in front of you? Are you sure?

In a classic client mix up, Rhonda confuses a pet owner who just had his cat euthanized for someone who just adopted a new puppy.

Newsletter

From exam room tips to practice management insights, get trusted veterinary news delivered straight to your inbox—subscribe to dvm360.