
Alyssa Mages, BS, CVT, FVTE, shares guidance on assessing emergency patients, communicating with distressed clients, and establishing a team-based triage process.
Listen to what the pet wants.
Emily Korber, RVT, of Bigger Road Veterinary Center in Springboro, Ohio, says patients determine what Fear-Free tools team members use. “Not everything works for every pet,” Korber says.

