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Three Ways Client Service Representatives Can Build Client Loyalty
December 29th 2016When pet owners visit veterinary practice, their first and last interactions are typically with the front office team. Consequently, client service representatives need to be well trained to create positive first and last impressions.
Trained Therapy Animals Boost the Moods of Cancer Patients
December 29th 2016Ed Turner was staying in patient housing provided by Cancer Treatment Centers of America, feeling weak, tired and anxious about what he was facing. After years of remission from kidney cancer, the disease had returned, this time in his liver. The Elkton, Virginia, resident’s white blood cell count soared; he had an infection and felt too sick to even talk to family. When Cynthia Ingram, a registered nurse and animal therapy coordinator at CTCA, brought therapy dog Tori to visit Turner and his wife, Michelle, at their guest quarters, Turner was touched.
Delinquent Clients: The Price of Compassionate Care?
December 29th 2016Along with butchers, bakers, and candlestick makers, veterinarians are representatives of the 28 million small businesses in the United States. However, as any of the approximately 78,000 working veterinarians in this country will attest, practicing veterinary medicine is very different from just about any other occupation.