Business

Use this sample script to prepare veterinary team members who report policy violations on how to handle confrontations.

Here are the things your clients are searching for online-can you find ways to talk about these topics when they visit your practice?

Consider this advice when setting large goals.

Pledge to take better care of yourself by signing this personal support plan.

Watch out for those cranky patients-bite incidents have increased since 1993.

Trend #1: The Recession, chapter 1 of a four-part web presentation by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic issues.

A two-day workshop gives about 50 veterinarians training in client relations.

My friend dedicates one trip a year to visiting conference vendors. Here's my take.

If you're the boss, be aware of how your behavior affects your employees' productivity.

Quiz: Holiday myths debunked (3-Fact)

Quiz: Holiday myths debunked (3-Fact)

Quiz: Holiday myths debunked (8-Fact)

Program bridges the gap between hospitalization and home care.

Pets aren't always the perfect holiday gift. Here's what to consider before you bestow a fur ball upon an unsuspecting someone.

Here's what clients get to enjoy in the 12 Hospital Design Competition award-winning hospitals.

Experts predict strong growth for the veterinary profession over the next decade.

It's hard to say goodbye, particularly to a pet who wasn't supposed to live long in the first place.

Simple measures reduce hit-by-car incidents and keep roadways safer.

Take stock of what you have now as you build your budget for 2011.

Washington -- Veterinarians may now be in the clear, free from falling under requirements set by the Federal Trade Commission?s (FTC) Red Flag?s Rule.

School making efforts to increase diversity and recruit men.

Dive into this list of schools and organizations offering CE and resources on expanding your aquatic veterinary knowledge and practice.

What's the best way to compensate on-call technicians? Should we pay them simply for carrying a phone at all times?

Follow this advice to avoid ending up in a dysfunctional partnership.

This practice manager received a big dose of inspiration when his hospital went the extra mile for the littlest, neediest patient.

When you treat your clients well, they respond in kind by coming back, encouraging new clients to visit you, and boosting your veterinary practice's bottom line.