Business

Here's a resolution you can actually keep: Stop wasting your time with snail mail and start using e-mail to communicate with clients. Here's how to get started.

Pompano Beach, Fla. - Online sales are up 4.1 percent at PetMed Express, Inc., but revenues are still on the decline, leading the company to boost its presence in the pet supplies market, according to a second-quarter financial statement.

Fort Collins, Colo. - Often, veterinarians cite client relationships as one of their most difficult challenges.

In my November 2010 column, I talked about breed-specific wellness plans as an example of a new, better and different healthcare service to offer dogs.

OSHA plays by its own rules-and anyone else's it wants to

It's time to leave compassion fatigue in the past. Start anew with 10 revitalizing resolutions, a self-care pact, and compassion fatigue quiz.

Veterinarians, generally speaking, are not self-centered people.

Put the "hang" in coat hanger.

See you on the slopes.

New veterinary practice owners have big shoes to fill-only it might be team members filling out those size 12s. Don't miss out on your next potential partners: your own employees.

When your clients need to wait beyond their appointment time, don't leave them in the cold.

Here are some strategies for veterinarians and veterinary team members to manage emotional reactions.

I'm getting ready to take over as practice manager. It's my first leadership role, so I'm a little intimidated. What are the biggest things I should avoid in the beginning?

Like Bill O'Reilly, I have a word for the day. Today's word is "no."

No wonder veterinary associates can't imagine ownership. Where does their low self-esteem come from?

Use this sample script to help team members comply with a no-gossip policy.

While veterinary school imparts valuable clinical skills, some lessons can't be learned through anything other than experience. One equine practitioner describes her journey from student to doctor.

Well, it's all finished, and I am so relieved! The Great Recession is over!

Our practice has Facebook and Twitter profiles, but we're looking for additional marketing opportunities. What should we try next?

Here's what you need to know about the transaction to make the tax code work for you instead of against you.

Use this sample script to prepare veterinary team members who report policy violations on how to handle confrontations.

Here are the things your clients are searching for online-can you find ways to talk about these topics when they visit your practice?

Consider this advice when setting large goals.

Pledge to take better care of yourself by signing this personal support plan.

Watch out for those cranky patients-bite incidents have increased since 1993.

Trend #1: The Recession, chapter 1 of a four-part web presentation by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic issues.

A two-day workshop gives about 50 veterinarians training in client relations.

My friend dedicates one trip a year to visiting conference vendors. Here's my take.

If you're the boss, be aware of how your behavior affects your employees' productivity.

Quiz: Holiday myths debunked (3-Fact)