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Be honest about medical errors, study says
Clients are more likely to forgive your mistake if you're upfront with them about it.
Video: Floor plan-The most critical part of the building process
Take a hard look at issues of functionality and traffic when designing a clinic.
Case 5
Satisfaction guaranteed?
As Karen walked into the veterinary practice's waiting room, her cat Freddie peered out of his travel crate, bobbing his head in an unrelenting search for an exit.
AVMA delegates approve dues increase, shut down plan for online voting records
Chicago - Dues will be going up gradually over the next five years fo American Veterinary Medical Association (AVMA) members.
Ky. Lawmakers want food-animal medicine to be tax exempt
Frankfort, Ky. - A bill introduced in the Kentucky House of Representatives Jan. 7 could make many food-animal medicines tax exempt.
Making the most of your best clients
It's past time to start focusing on the clients who have stuck with you during this recession.
Illinois veterinarians outraged over rabies fee collections
Madison County, Ill. - A plan to have veterinarians collect rabies certification fees for the county is drawing ire from area practitioners.
Work sweet home: Create a positive practice culture
A positive practice environment makes you-and patients and clients-feel happy, cozy, and right at home. Here's how to ramp up the good vibes.
Awareness, cost of care driving visits down, study says
National Report - In the last three years, James Dee, DVM, has seen visits steadily drop in his hollywood, Fla., practice. In fact, the appointment calendar is wide open. "Anybody can be seen within a day," he says.
Miss. may require prescribers to fund Rx monitoring program
Jackson, Miss. - A newly mandated computerized prescription monitoring system in Mississippi might be funded prescribers if the state Senate has its way.
HANDOUT: Pet insurance
HANDOUT ONLY. DO NOT LINK.
Handout: 20 questions clients should ask about pet insurance companies
Are your clients getting lost in the fine print? Here's a resource to help them understand different plans, policies, and providers.
An expert guide to expensing equipment purchases
New tax laws make it easier than ever to collect deductions on new veterinary equipment.
Adopt a kit, save a pet
Give your clients an adoption kit to help them train their brand new pet.
Equine inventory: How excess drugs and supplies make your practice sick
Your equine practice cash flow is weak and your stress is high. Turn your fever of anxiety into a plan to rejuvenate your inventory and heal your financial woes.
A nurse named Scarlett
Meet a dog that thought it was a nurse.
Show clients the value of your services in the exam room
Use one-on-one time with clients to show them why our services are valuable.
Take care of your body to take control of your life
Caffeine and sugar may get you through your day at the veterinary practice, but they won't get you to your happy place. Exercise your mind by exercising your body and your rights to healthy food.
The difference between efficiency and effectiveness
Without both characteristics, your veterinary practice will struggle to remain profitable.
Pre-employment screening protects your practice and your clients
Don't put your veterinary practice at risk. Find out about job applicants before they turn into team members.
Show clients what really goes on in the back room of your veterinary practice
Veterinary medicine isn't a game-so why are you playing hide-and-seek with clients?
A simple, clean way to secure a urine sample
How Velcro fits into urine collection.
Life balance: How to keep your flame burning
You can't give all of yourself away at the veterinary practice or you'll wind up with nothing left. Learn helpful coping skills to stay happy and healthy at the animal hospital.
Educate your team-and yourself-about the dangers of formaldehyde
It's one of the most common chemicals in use today, but you'll need to take precautions before exposing your team members to formaldehyde.
Hanging with Hafen: The facts behind roof failure
Are the winter storms done for good? If not, it's time to find out whether your roof can handle another round of snow.
Q&A: Small cuts can lead to big savings for your veterinary practice
Q: Our practice is doing OK financially, but I'd like to eliminate needless spending. What are some of the most common financial oversights in veterinary practices?
Commentary: A vacation to the mountains turns out to be a life lesson on keeping your cool
A treacherous journey reveals my not-so-pretty side.
Q&A: Set goals and your veterinary team will score
Q. Our staff members seem lost and unmotivated. How can I get them back on track?
