
My pet's emergency changed my perspective on the questions clients ask-and how I respond.

My pet's emergency changed my perspective on the questions clients ask-and how I respond.

On bad days, everybody's got it tough, but I say veterinary receptionists' duties take the prize.

Make your veterinary practice better, one step at a time, by implementing a way to track systems, procedures, and client preferences.

Albany, N.Y. - Veterinarians in New York may soon be required to complete a minimum of 45 hours of continuing education (CE) every three years, according to a proposed amendment to the state's education regulations.

7 Howl-Worthy Strategies for 2012

Give us your input and get a complimentary reprint package of 2011 Equine Solutions articles from Veterinary Economics.

Check out the latest offering from Veterinary Economics' Personal Wellness Editor.

In our high-tech world of e-mail, Facebook, and smartphones, it's getting harder every day to grab the attention of the people you work with-and people you serve. Consider these tips to make sure veterinary clients and co-workers hear your message every time.

Pain management is a critical component of a pallative care program that offers relief for pets with terminal illnesses. Learn the facts about palliative care, including how to assess a pet's pain and offer relief.

Here's the best way to prepare veterinary clients for the worst.

Practice negotiates settlement with state's environmental agency over medical-waste disposal.

State survey shows some veterinarians make far below the national average.

You might be surprised by the influence unhappy team members have on your veterinary clients. Make sure your staff is satisfied-your clients will notice the difference.

An advantageous approach to client care.

Turn around your equine practice inventory troubles with this trio of editor-picked articles.

Wrong answer for Image Quiz: A dyspneic cat with hyperactivity and fever (Sponsored by Dechra)

It's been a slow recovery for most American employees, but new signs of hope have emerged.

Sometimes a simple thank you is enough. When a situation calls for a little more, you can try this quick list of ideas:

Navigate nagging networking.

Develop a veterinary practice statement that you, this employee, and other team members can use as a basis for responding to any questions or complaints.

Mark your muzzles to avoid confusion.

Give compliments to show your true appreciation.

Baby socks aren't just for babies anymore.

Carrying diabetes products at your veterinary practice is more than a convenience to clients-it's vital to treating the patient immediately before the condition progresses.

Becoming a certified veterinary acupuncturist is a long and involved process, but it can recap big rewards for your patients and your practice.

As much as I want to blame the pharmacist for the terrible customer service, I don't-I blame her manager for not giving enough positive feedback.

Threats to personal, business and client privacy can come from all directions.

National Report - Training: It's time consuming, some times costly, and it remains a constant frustration for most practice owners.

Use shoe organizers to store your veterinary patients' leashes.

The very best veterinary team members-and job applicants-do these things