Practice Management

Understand the root of conflict between team members in order to put a stop to it.

It pays to staff your phone until midnight.

Denise Tumblin, Marianne Mallonee, and Monica Dixon Perry take audience questions.

Employee referral programs help practices find--and keep--top-notch team members.

Regular training and clinic-wide recommendations are practice owner?s responsibility.

Figure out where your revenue is leaking out, then plug the holes.

Build a foundation of values and everything else falls in line.

Everyone benefits from a good boss.

People who are suicidal buy pentobarbital in Mexican pet stores.

Do you want their germs spread around your veterinary practice?

In the next three years, every career in the field -- from entry level technician to veterinarian -- may see positions go unfilled

Ambulatory veterinarians and commuters can benefit from simple modifications.

How to work together more effectively with a new employee, on a team, in conflict, and with a tough boss.

One size does not fit all... Not only do managers need to adapt to the business needs but owners need to know how to direct the manager and set them up for success.

Core characteristics of good governance: participation, rule of law, transparency, responsiveness, consensus orientation, equity, effectiveness and efficiency, accountability, and strategic vision.

According to the Dictionary of Psychology, social loafing describes the phenomenon that occurs when individuals exert less effort when working as a group or team than when working independently.

Once you identify all of the positions within your practice, it is important to create an organizational chart.

Identify the demands and requests of your client base.

To deal with growth, we are really talking about how we handle change in the workplace.

Most people who work with animal do so because of an intense love for animals and desire to help them.

For any practice, program or promotion to succeed, regardless of the objectives, the people who are responsible for carrying out the details of the program must be educated on what they are expected to do.

Not many things can ruin our perfect day as fast and as completely as an unhappy client.

I remember when I started my practice over 20 years ago that I was surprised and intrigued by certain employment policies that I heard some of the newer "corporate" practices, as well as many smaller practices had implemented.

Veterinary school and law-school training actually have quite a bit in common. For example, when I finished each, I soon realized just how huge was the volume of practical things I needed to know but did not.

Owners and associates aren't on the same wavelength when it comes to team education. What's causing the divide?

Your clients look to you for medical knowledge-so give it to them.

We veterinarians often, inadvertently, treat human patients.

It's hard to initiate task-sharing. But once you do, you'll never go back.