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Battling the generational gap blues: Can't we all just get along? Part 2 (Proceedings)


How each generation responds to conflict

Generational Conflict

How each generation responds to conflict:

  • Radio Babies- Respect authority even if they disagree; i.e. won't confront

  • Baby Boomers- Want to resolve the conflict by brining everyone together for input

  • Gen Xers- Ignore "parenting" advice from older workers; Openly express their opinion

  • Generation Y- More casual and relaxed; Don't cope well with conflict

Providing Feedback

Key points for all generations:

  • Focus on the Issue

  • Emphasize key points ( maximum of Three)

  • Be Specific

  • Acknowledge the other point of view

  • Avoid "Hot Button" Language

Individual Generations

  • Radio Babies- Express appreciation; Let them know how changes in their behavior will increase their value to the organization

  • Baby Boomers- Emphasize the need for THEIR input for the team; Develop an action plan to improve skills or change behavior

  • Gen Xers- Straightforward and honest; Focus on results; Offer tools/techniques to help them gain new skills or knowledge

  • Generation Y- Emphasize business reasons; Explain how what they do or don't do affect the company's existence; Be a present and open resource

Successful Tactics

  • Identify the business problem and ask people to attack IT not individuals

  • Focus on commonalities not differences

Resource: Bridging the Generation Gap by Linda Gravett and Robin Throckmorton

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