Phone script 3: Puppy advice

Client service representatives are essential communicators, care coordinators, and compassionate advocates at the core of every veterinary team

Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.

The Veterinary Hospital Managers Association recently introduced a new certification, the Certified Veterinary Office Manager

The top episode of dvm360's The Vet Blast Podcast of 2024 is revealed in the final installment of this 5-part series

These scripts for confident client conversations are compassionate and provide options to help ease pet owners’ concerns

The latest updates relating to animal care establishments