© 2023 MJH Life Sciences™ and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.
Evaluate the phone skills of receptionists at your clinic and others with these downloadable Excel documents.
The following are phone scripts to be printed out or used on-screen to evaluate receptionist's phone skills using some fictitious situations. The last is an example of a poor evaluation. They are all in Excel format.
Phone script 1: Boarding the family pets