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Downloadable phone scripts

Article

Evaluate the phone skills of receptionists at your clinic and others with these downloadable Excel documents.

The following are phone scripts to be printed out or used on-screen to evaluate receptionist's phone skills using some fictitious situations. The last is an example of a poor evaluation. They are all in Excel format.

Phone script 1: Boarding the family pets

Phone script 2: Neutering/declawing a cat

Phone script 3: Puppy advice

Phone script 4: A canine cleaning

Phone script 5: Frequently urinating feline

Phone script 6: Spaying the cat

Negative evaluation using "Phone script 1"

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