Downloadable phone scripts

News
Article

Evaluate the phone skills of receptionists at your clinic and others with these downloadable Excel documents.

The following are phone scripts to be printed out or used on-screen to evaluate receptionist's phone skills using some fictitious situations. The last is an example of a poor evaluation. They are all in Excel format.

Phone script 1: Boarding the family pets

Phone script 2: Neutering/declawing a cat

Phone script 3: Puppy advice

Phone script 4: A canine cleaning

Phone script 5: Frequently urinating feline

Phone script 6: Spaying the cat

Negative evaluation using "Phone script 1"

Newsletter

From exam room tips to practice management insights, get trusted veterinary news delivered straight to your inbox—subscribe to dvm360.

Subscribe Now!
Recent Videos
wind farm
Geezer giving blood
Related Content
Veterinary client

How to tactfully make client recommendations

Louise S. Dunn
June 11th 2025
Article

Understanding pet owners’ perspectives and using effective communication are keys to success.

Read More

Building strong teams and cultural competency in veterinary practices

Building strong teams and cultural competency in veterinary practices

Caitlin McCafferty, Editor
May 28th 2025
Podcast

Discover effective communication strategies for veterinary practice management as experts share insights on enhancing team dynamics and client care.

Listen

Study finds most clients underestimate lifetime pet care costs

Study finds most clients underestimate lifetime pet care costs

Caitlin McCafferty, Editor
June 3rd 2025
Article

The 2025 Pet Lifetime of Care Study aims to create awareness for the costs of owning a pet

Read More

The art of negotiating for a life: A veterinarian's perspective

The art of negotiating for a life: A veterinarian's perspective

Caitlin McCafferty, Editor
January 8th 2025
Podcast

Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.

Listen

AI in veterinary hospitals

How AI can boost productivity without replacing staff

Kat Reardon, DVM
May 15th 2025
Article

Technology cannot replicate humans’ emotional intelligence.

Read More

Photo: Diego Cervo/Adobe Stock

When cost is a barrier for clients: Navigating financial challenges

Robyn Jaynes, DVM;Abi Bautista-Alejandre, Assistant Editor
May 13th 2025
Article

In this Q&A article, Robyn Jaynes, DVM, director of veterinary affairs at PetSmart Charities, shares expert advice on how the veterinary profession can better support pet owners facing financial barriers to care.

Read More

© 2025 MJH Life Sciences

All rights reserved.