A look at 29 years of federal price data—and what it means for the conversation you have at checkout.
News|Articles|March 7, 2008
Downloadable phone scripts
Author(s)Mark Opperman, BS, CVPM
Evaluate the phone skills of receptionists at your clinic and others with these downloadable Excel documents.
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The following are phone scripts to be printed out or used on-screen to evaluate receptionist's phone skills using some fictitious situations. The last is an example of a poor evaluation. They are all in Excel format.
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