Roles

Take a minute to offer heartfelt recognition for your in-the-trenches team members who wow pet owners every day with their bright smiles, can-do attitudes and team spirit.

Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.

Connecting with veterinary colleagues online can offer support and a listening ear when you need it.

When an elderly pet owner's health declined, a group of veterinary colleagues rallied to offer support and find a new home for his senior cats.

Take a look to see if your state made the list of longest lifespans for cats.

One of our coworkers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?-Sold out

Use this step-by-step guide to educate cat owners about how to help their cats adjust to a cat carrier for trips to the veterinarian.

Learn how to respond when clients ask to purchase vaccines from your hospital so they can vaccinate their pets themselves.

One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out

Dr. Miller remembers one criticism he didn't expect to receive for his cartoons.

Ready for some feline fun? Check out the Pets Best Insurance Top 10 list of popular cat breeds of 2013.

Animals are taking over the Internet in all sorts of ways. Flip through our favorite memes that are sure to put a smile on your face.

Understand the pet owner's perspective and reach out to form a lasting bond.

Find out if your top dog made the Pets Best Insurance Top 10 list of Dog Breeds of 2013 with this countdown.

Chocolate and grapes may be delicious to your clients-and lilies may be beautiful-but clients may not know they can be toxic to pets.

You've worked hard to obtain your CVPM. Now what?

Starring adorable puppies, a judgmental ostrich, a very hungry bear and other critters.

Have you pursued additional training for your job? And was it worthwhile? Share your thoughts with a manager considering certification.

The weather outside may be frightful, and that's not so delightful for many wildlife. When the temperature drops, consider these tips to keep animals safe.

A new book makes strides busting the dominance theory.

Most pet owners want the best care for their pets. Erase the embarrassment factor for clients on tight budgets with these five tips to talk about cost.

I'm the office manager of a small hospital, and I found out the practice owner had our payroll clerk deduct an hour of pay for our staff members for a lunch and learn. She also makes us carry overtime to the next pay period because she refuses to pay overtime. What can I do?

Help avoid lawsuits by practicing good communication.

Follow this checklist of details you shouldn't leave on a pet owner's answering machine or message service.

Study reveals domestic cats recognize their owner's voice.

Have advice on communicating your protocols to unhappy clients? Help this team member.

Whether you're the receptionist, technician, practice manager, or veterinarian, you play an important role in hooking phone shoppers.

Follow these "next steps" to make sure your veterinary team is prepared to discuss veterinary care for pets of all ages with clients.