Roles

Love for a feeble, weathered Labrador came quickly for this veterinarian.

Q. I've been at my first job for just over a year. I earn a base salary plus production and benefits. What percentage of my revenue is fair compensation?

Compensation: Case closed. Solve the mystery with this sample calculation.

I will be efficient. I will get along with my staff. I will read and study these mantras.

Surf the Web for valuable resources to help you do your job better.

Owners and associates want to know the truth, but often each side is mired in mystery.

Q. My practice is providing a therapy I don't agree with. I'm concerned about what clients will think. Will this hurt my reputation? Should I quit?

Dr. Robin Downing shares her secrets to being a successful female veterinarian. Hint: She considers herself a businessperson.

Make prescription refill requests easier on clients and receptionists with these easy-to-use prescription refill pad pages.

Use this client education form to educate clients about the care their pet receives during a dental appointment.

Use this form to educate clients about your wellness schedule for cats.

This sample form will remind you to ask clients important lifestyle questions.

The most important communication regarding feline diabetes occurs in those five minutes after the diagnosis. Many clients express shock and distress after hearing the diagnosis, and it is imperative that you allay their fears by explaining that the disorder is treatable and emphasizing that successful management requires a high level of care and strong commitment from the caregiver.

Technicians zero in on missed charges to increase revenue.

When I heard that one of my clients thought she could talk me out of anything, I knew I must have seen that pet owner during my first two years of practice.

Involving your team members in the process is a better way to hire.

Q. How do I inspire an uninspired team member?

Q. How do I set boundaries for employees' conversations while at work?

Top five reasons for needing a breather from work.

Would you ever guess your technician plays the trombone or your receptionist owns the world's largest stuffed cat collection?

You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.

Each employee at VetSelect Animal Hospital in Dearborn Heights, Mich., receives two bonus certificates with every paycheck.

What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.

Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.

Show your new team members you're working to make their jobs easier and provide the best service and care.

Dr. Brent Cook, the co-owner of Kingsbrook Animal Hospital in Frederick, Md., learned firsthand that helping his associates become comfortable with a new equipment purchase is key.

Nestle Purina PetCare is sharing the results of a canine life span study on a poster you can get free of charge.

I often get calls from managers who feel like owners don't respect or listen to them.

Want a say in how owners spend the practice's money? Try saving a little first. Use these cost-cutting steps to increase efficiency, consume consciously, and add bucks to the practice's bottom line.

DVM Newsmagazine asked five market leaders to talk about consumer attitudes.