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Quiz: Are you burned out?
Test yourself to see whether your career flame is in danger of being snuffed out.
Education pays-for your clients and your practice
Teaching pet owners about payment options helps ensure they will comply with your recommendations.
Encouraging your boss to implement payment plans
If your practice doesn't offer financial options, you could make championing them your pet project. Here's how.
Behavior veterinary technician speciality approved
Technicians now enjoy five ways to earn extra credentials
Chew on this: Intellectual activities make people pig out
Be mindful of the stress of thinking.
Need to wake up? Get some sleep!
Learn the right way to count sheep.
Take control of your health by taking the stairs
Your heart will thank you for avoiding elevators and escalators.
Dear Kara: Nutritional considerations for canine osteoarthritis (Sponsored by Hill's Pet Nutrition)
What kind of chemistry do you need between team members in order to make a solo ambulatory practice successful? (Sponsored by Intervet/Schering-Plough Animal Health)
With a mobile practice, the practitioner rides with the assistant all day long.
In favor of scrubs
A reader and a consultant disagree on when to wear scrubs.
Helter shelter: dealing with insufficient rescue facilities
One animal shelter's unorganized, inadequate care proves frustrating.
Find that tag
Here's a tasty solution for X-ray tag organization.
Sample script: Follow up on recommendations
The way you handle follow-up scheduling affects compliance.
When the client says, 'No'
Here are five commonly recommended services along with educational strategies for getting pet owners to "yes."
Tired of your job?
You used to love your job, but now it just feels worn out. Don't give up. You can make it new again. Learn how thanks to four team members' true burnout survival stories.
3 looks your practice will love
Whether you're a receptionist, technician, assistant, or manager, learn to outfit yourself for professional practice life in your hometown. Just click on the link below then roll over the flags to get sure-fire wardrobe tips.
What a difference a word makes
Confirm vs. remind: It matters
10 Things you should know about your practice
It's pop quiz time. Test yourself and your team with these essential questions.
Say good riddance to your bad clients
How do I convince a doctor that sometimes it's OK to fire clients?
Who would you hire?
Which people belong in your practice toolbox? Consider your current team and how a new employee with a different approach might offer fresh tools for your practice.
Your team's take on you
Chances are your team is pleased with your managerial style.
When money is the issue
Help clients choose care over cost with outside payment options.
Ask Amy: My co-worker sabotages me
How do I handle a passive-aggressive team member?
How to get hired
Use these tips to make the best impression during your job hunt.
Let's get together
We shouldn't wait for a major meeting to drum up excitement and keep in touch.
Long hours hurt women
Wives affected more by husbands working longer hours than vice versa.
Bad clients might look worse in the morning
Study shows you remember more negative details after a good night's sleep.
Live from CVC Central: Answering emergency calls is essential to your bottom line
It pays to staff your phone until midnight.
Tip from Firstline Live 2008: Fix your phone troubles
Here's help for overworked receptionists.
Tip from Firstline Live 2008: Improve client compliance with role-playing
Practice is essential to getting it right with clients.
