Technicians

Cytology slip-ups to avoid, biopsy tips to try and why you need to perform complete blood count and chemistry tests (even when the veterinary patients spirits and energy level are high).

If talking wellness plans makes you yawn or cringe, just imagine how your clients feel! Freshen your approachand your marketingto help more patients receive high-quality veterinary care.

Who has time to send smartphone texts, send and receive medical records, manage online appointments and send patient updates and cute pics to information-hungry pet owners? Here's why I think everyone needs this new client-facing team member in their veterinary practice.

Is your clinic split like the Hatfields and the McCoys? Bash Halow explains how to repair the rupture.

We have four words: New. Veterinary. Products. GO!

Pet owners will feel better with critical input from team members.

If your veterinary clients treat monthly preventives as a guarantee, give them a reason (or four) to test their pets.

Injecting a dose of reality for veterinary clients with diabetic cats isn't painful-it's positively inspiring!

Sew up parasite prevention gaps with these tailored tips to target a range of veterinary clients.

According to data from public health veterinarian Dr. Emilio DeBess, more than half of the canine leptospirosis cases recorded between 2007 and 2011 had unknown exposure risks.

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss pain prevention in pets with your team and clients. (With an educational grant provided by Zoetis)

Almost three-quarters of veterinary practice owners and managers think theyve got a clear picture of their hospitals culture -- and roughly half think theyre doing a good job at managing team conflict. The rest of the team? Judge for yourself, but its like the bosses might be digging themselves a hole.

You know the type: the veterinary team members with magical abilities, who know the ins and outs of your clinics software. Here are some top tips weve heard from some of these mysterious heroes.

"I tell veterinary clients, 'If you don't come back for a recheck, even if the animal looks good, then you've wasted my time, your time and your money.'" CVC educator James Noxon, DVM, DACVIM, helpfully but truthfully addresses the real elephant in the room when a dog has otitis and needs medicine at home.

Heres what veterinarians think about difficult pet owners: how it feels when clients lash outand whos willing to show them the door.

Using prevalence maps from the Companion Animal Parasite Council, you can drive home the importance of year-round prevention to your clients.

Are today's veterinarians recommending leptospirosis vaccines for every canine patient? The answer is no, but, boy, are the numbers up. See if your hospital is keeping with the times ...

When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you dont believe its true, youre in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.

These cat and dog conditions accounted for more than 1.3 million of Nationwide pet insurance claims in 2016, a 23 percent increase from three years before.

Are Fluffy and Spot eating too much or too little? Use this step-by-step guide to determine caloric requirements for your veterinary patients.

Clarke Atkins, DVM, DACVIM (cardiology), says it's the right preventive led off by the right antibiotic. Do you do it every time with your canine patients?

You can't guarantee parasite preventives will work perfectly EVERY TIME. And you can't make pet owners use veterinary approved preventives and use them correctly EVERY TIME. But when a parasite outbreak happens, here's how to ask the right questions and remind everyone to educate clients EVERY TIME.

Candice Hoerner, CVT, VTS (dentistry), shares how her "super hero glasses" stop her suffering.

Short answer? Maybe. In triangulated communication, one person in the veterinary practice refuses to talk to another, forcing a third person (read: manager) to serve as a go-between. Let's take a look at data from the 2017 dvm360 Toxic Teams Survey to see how managers address toxic team environments.

Can these relationships be saved? A choose-your-own adventure.

Face-to-face is the best way to resolve conflict.

Veterinary anesthesia and analgesia expert Tasha McNerney makes a case for kitty magic and describes how to deliver it to particularly peevish cats.

Veterinary team, heal thyself. Are you consumed by your feelings? If you want to improve the medical care you offer, start by fixing your toxic team.