Frustrating derm cases: Let clients vent, then educate them

February 8, 2017
Melissa Hall, DVM, DACVD

Melissa Hall, DVM, DACVD, is a veterinary dermatologist at the Animal Dermatology Clinic in Tustin, California.

Pet owners will feel better with critical input from team members.

Dermatologic cases can drive veterinary professionals and owners crazy. As CVC educator Melissa Hall, DVM, DACVD, puts it, "There are very few things we're able to cure. Instead it's about management." In this video she explains how team members can help frustrated clients by listening, then teaching.