The Positive Preventive Veterinary Experience Protocol approach combines environmental changes, pain-reduction techniques, sensory distraction, and positive reinforcement to make preventive visits less stressful for pets and their owners.
News|Articles|May 15, 2009
Sample case study: Constant turnover
Stop the revolving door.
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One of three receptionist positions is always vacant. It seems when anew employee gets trained, another gives notice. Sometimes the one thatquits is the one who was just trained. Regardless of which front desk teammember leaves, this role keeps turning over and the turmoil is exhaustingfor team members and clients alike.
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