Practice Manager

Make time fly.

Affected pets might be suffering from more than just upset bowels. For example, they may have a gastrointestinal infection that needs treatment.

This meeting covers the most commonly diagnosed endocrine disorder: Cushings syndrome. A chronic disease, Cushings syndrome requires team members to be diligent to lock in follow-up appointments and manage clients expectations. The tools in this meeting will help you assess your teams knowledge, brainstorm ways to lock in recheck appointments, and communicate effectively with clients. Get started nowa team-wide approach to treatment can improve dogs well-being and overall quality of life.

Learn how to stop the micromanaging madness today.

In a new study, military veterans relieve stress by training shelter dogs and, in turn, make the pooches more adoptable.

Gamera the tortoise recently lost a leg, but he's mobile again thanks to a small wheel attached to his shell.

Once clients are out of your sight, your veterinary practice is probably out of their mind. Find out how to sends the most effective and cost-efficient client reminders.

Brenda Tassava, CVPM, CVJ, a Firstline Editorial Advisory Board member and author of Social Media for Veterinary Professionals (Lulu, 2010), shares the most common social media problems she sees-and explains how to properly promote your practice.

Famous words from famous people to brighten your day.

A new ban in New York City will hopefully put an end to drunken puppy-buying.

A new bill proposed in California tries to stop the "inhumane suffering of fish."

A new study says that new parents are more likely to have overweight pets.

Help clients understand what you'll expect from them at time of service.

Studies show where the best-or worst-biters are located in the U.S.

Q: I've worked as a practice manager for 10 years and I still can't get people to take responsibility. What can I do to encourage my team members to step up to the plate? -Burnt-out

The dentist's chair: That's where I was when the tornado sirens sounded recently. The situation was most unpleasant. It's not like my jaw was numb and the drill was spinning. I was only in for a cleaning. Still, I can think of more comfortable places to be when disaster literally looms in the air.

Managers listen up: Your receptionists have spoken and they have a lot to say about your management style. Check out this list of management failures-created by attendees in continuing education courses on reception skills-and see if you fall into any one of these five categories. Then study the solutions so you can better serve your team.

Studies say "morale boosting" office treats are doing more harm than good.

Answer choice for the image quiz: A Labrador with PU/PD and hepatomegaly (sponsored by Dechra)

Want to have a good day at the veterinary practice? Clock in with a smile, researchers say.

That first phone call is the most important point of contact your practice will have with a client. But receptionists who overstep their boundaries or demonstrate poor phone skills do more harm than good. Here's how to respectfully get pet owners off the phone and into your clinic.

In-home sales parties can be a good reminder for how you should be connecting with clients.

Does your team argue instead of looking for solutions? Could your team use help handling upset clients? If so, this Team Meeting in a Box is for you. The tools teach how to communicate during conflict.

Experiencing withdrawals now that Kate and William's wedding is over? Put on your royal thinking cap and test your knowledge of dog breeds and English royalty.