
From unpleasant body odor to inappropriate outfits at work, these are some uncomfortable topics practice managers must talk to their team members about. Here is how to make these awkward conversations meaningful and productive.

Debbie Boone is a veterinary clinic consultant and head of the firm 2 Manage Vets Consulting, based in Gibsonville, North Carolina. As a consultant, she teaches best business practices to increase clinic profits and practice value, and she partners with practices to develop team communication skills. Debbie has 23 years of direct day-to-day management experience with small animal, mixed animal, specialty and emergency practices and shelter management. She is a frequent speaker at veterinary conferences and meetings and is co-author of The Veterinarians Guide to Healthy Pet Plans How to Design and Implement Successful Preventive Care Plans. She also helped develop the Veterinary Practice Management Essentials checklist for VetPartners and Partners for Healthy Pets.

From unpleasant body odor to inappropriate outfits at work, these are some uncomfortable topics practice managers must talk to their team members about. Here is how to make these awkward conversations meaningful and productive.

Happy receptionists make for happy clients and a more pleasant workplace. Take these tips to heart and your team will love you.

Managers listen up: Your receptionists have spoken and they have a lot to say about your management style. Check out this list of management failures-created by attendees in continuing education courses on reception skills-and see if you fall into any one of these five categories. Then study the solutions so you can better serve your team.

Published: October 13th 2011 | Updated:

Published: May 24th 2011 | Updated: