Debbie Boone, BS, CVPM
From unpleasant body odor to inappropriate outfits at work, these are some uncomfortable topics practice managers must talk to their team members about. Here is how to make these awkward conversations meaningful and productive.
Happy receptionists make for happy clients and a more pleasant workplace. Take these tips to heart and your team will love you.
Managers listen up: Your receptionists have spoken and they have a lot to say about your management style. Check out this list of management failures-created by attendees in continuing education courses on reception skills-and see if you fall into any one of these five categories. Then study the solutions so you can better serve your team.