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How AI can boost productivity without replacing staff
Technology cannot replicate humans’ emotional intelligence
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Clinical empathy for you, me, and everybody
Take a deep dive into the world of clinical empathy in veterinary medicine with Adam Christman, DVM, MBA, and Josh Rosen, DVM.
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Why client service representatives matter
Client service representatives are essential communicators, care coordinators, and compassionate advocates at the core of every veterinary team
The art of negotiating for a life: A veterinarian's perspective
Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.
A new certification for advancing leadership in veterinary practices
The Veterinary Hospital Managers Association recently introduced a new certification, the Certified Veterinary Office Manager
Many pet owners cannot afford veterinary care, survey finds
Nearly 1 in 3 pet parents says they know someone whose pet passed away because the owner could not afford the necessary treatment.
