Use this tool from Benchmarks 2007 to gather information about other practices in your area.
Why client service representatives matter
Client service representatives are essential communicators, care coordinators, and compassionate advocates at the core of every veterinary team
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The art of negotiating for a life: A veterinarian's perspective
Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.
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A new certification for advancing leadership in veterinary practices
The Veterinary Hospital Managers Association recently introduced a new certification, the Certified Veterinary Office Manager
Top 2024 dvm360 podcasts: #1
The top episode of dvm360's The Vet Blast Podcast of 2024 is revealed in the final installment of this 5-part series
How Do I Say...? When clients can’t see their favorite doctors
These scripts for confident client conversations are compassionate and provide options to help ease pet owners’ concerns
Clinic center: New animal support center, and more
The latest updates relating to animal care establishments
