All
Listen closely for clues on pet behavior
Veterinarians should pay attention to clients' words when diagnosing behavior problems.
Law cuts into salary discrimination
National Report - A new federal law will make it easier for workers to file wage-discrimination lawsuits. Lawyers are cautioning veterinary experts.
Get cats out of the shadows
Data show that feline health is experiencing an alarming downward spiral. Here are a few practical ways any team member can illuminate these dark days for cats.
Give your practice an inventory intervention
Solve inventory problems with this nine-step guide.
"I dunno" isn't an answer
Stop scrambling to find obscure objects.
Most practices avoiding doctor layoffs
Despite the current recession, few practices have laid off doctors.
When should you act as the jury?
Take a gavel to judgmental thinking.
Naughty or nice
Don't give backhanded compliments.
Local economies put pressure on practitioners
National Report - Foreclosures and job losses are taking their toll on clients, and veterinarians are starting to feel the pinch.
Measure pain practicewide
How to implement a pain scoring system.
Stop judging clients
Eradicate assumptions to improve client and patient care.
Practice survival: More strategies for a down economy
The classic, knee-jerk reaction when the economy slows is to cut prices. Look around. Stores are slashing prices.
2009 Hospital of the Year winner: Rainy days, sunny outlook
Hurricane Ike tried to take down this practice just months after it was built. But Westbury Animal Hospital in Houston weathered the storm and became our 2009 Hospital of the Year.
What is a new and effective way to reduce accounts receivable? What old methods still work well? (Sponsored by Intervet/Schering-Plough Animal Health)
Consistency, prevention, and rewards are key to collections
'Vacation reports' communicate value to clients
Fill clients in on their pets' activity during boarding by offering vacation reports.
Flea control history form (PDF)
Use this form to gather a thorough history about flea control.
Specialists: Clients' struggles impact DVMs
National Report - Pet owners are shopping for price, veterinarians say, and it's impacting general practice and referrals.
DVMs, veterinary student converge at NAVC to examine ways to ease debt
Orlando - Veterinarians and students came together to consider ways to ease staggering veterinary student indebtedness.
Praise for pit bulls
Ban bad owners, not breeds.
Sample script: Push products without being a pushy salesperson
A sincere recommendation isn't the same as a sales pitch.
Do you have the 'I'm outahere' mind-set?
It's Monday morning, and only three clients came in.
Forecast: Salary outlook not grim, not great
National Report - Salaries might be flat this year, but the demand for veterinary services remains strong, DVMs say.
New tax laws (Sponsored by Intervet/Schering-Plough Animal Health)
The new year brings new tax issues to look at for large and small businesses. Looking back at 2008-and forward to 2009-a challenging year awaits.
Economy altering dynamics of practice sales
National Report - The business of buying and selling veterinary practices continued into early 2009 at a steady pace, with some brokers even reporting sales increases.
Don't send patients home groggy
Re-evaluate your anesthesia protocol to prevent patients going home groggy.
Letters: Veterinarians are in the service business
I would like to comment on Dr. Allen's letter in the January 2009 issue. I am a 1974 graduate.
Get informed about team uniforms
Don't expect employees to pay for required special attire.
Euthanasia: Hard times call for hard decisions
National Report - "I think every family and every individual has a limit in their mind - not only cost but stress to their pet."
The golden rules of referrals
Follow these guidelines to maintain professional relationships with fellow equine practitioners.
Watch your computers for e-naughtiness
One-quarter of employees who use computers visit pornographic Web sites.
