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Our practice gives out too much free advice over the phone. How can we make these interactions worth our time without alienating our clients?

I wish our practice would contribute more to our community through discounts and free care, especially considering the state of the economy and the number of struggling pet owners. How can I make a case to the owner?

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Sometimes a simple approach is best. Such is the case with the Animal Clinic of Sterling Heights in Sterling Heights, Mich., which features clean lines and an uncluttered approach to design.