Roles

With only 110 participating veterinary clinics, Purina says long-term success with the program was not attainable.

The Five discusses tail vaccination in cats, canine cardiology, the importance of sharing your clinic's stories on social media, how to better access clients and special treats for feline patients.

It's all about cat carrier training-and there's never a better time to start than now.

Technicians should be present in the moment and utilize all of their senses when monitoring a patient under anesthesia.

If one of your male employees came to you with concerns about gender bias, what would you do to remedy the situation?

Cats are inherently wary of carriers-but have clients with fickle felines watch these videos from the CATalyst Council and you might start seeing more cats in your practice.

Use these tips to provide that sweet service and smooth out payment and compliance problems before they pop up.

The struggle to get thick pet food in and out of a syringe is now a thing of the past.

Stretch yourself to plan meaningful meetings.

When opposite personalities collide, it can be difficult to see eye-to-eye. Look for fresh perspective on coworkers' differences to achieve harmony in your workplace.

Of all the crazy medical terms out there, none are cooler than the ones that we make up.

Follow these "next steps" to make sure your veterinary team is prepared to discuss feline care and wellness with clients.

Bob Levoy reveals the common approaches that dampen team members' spirits and offers tips for boosting optimism.

When every team member offers the same message about pet care, there are no questions left in clients' minds about what they should do.

Hefty pets can be a big burden. Help veterinary clients get a handle on their pet's problem with this advice.

Every person at our practice has an important job to keep this business running smoothly. But our reception, kennel and lab team members don't always get along. I wish all areas could be more understanding of each other's jobs. But sometimes it feels like we're considered expendable. How can we bring our group together as a team?-Feeling expendable

Handle client conversations about expenses with this short response.

How do we recapture a positive attitude after a difficult veterinary client brings us down?

When you work in a small hospital where laughter is the norm, you have to figure out creative ways to let employees know a euthanasia is taking place.

Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.

My Australian vacation took an amazing turn when I flew into the perfect opportunity to help pets in need.

Keep pet motion sickness in check with the help of an Elizabethan collar.

Some are skipping basic, recommended treatments-and 76 percent of pet owners are getting their diagnoses from Dr. Google.

Sometimes clients need a little nudge to get their senior pets in for wellness exams and preventive diagnostics. Use these informational handouts to stress the importance of senior care and stay ahead of disease in older pets.

Use these client handouts to help clients understand the importance of wellness exams and preventive diagnostics in senior dogs and cats.

Use this questionnaire to help clients identify and resolve inappropriate elimination problems in their cats.

Scary creatures and evil spirits are fine on Halloween night, but they have no place in your brainstorming sessions, where they're sure to terrorize team members and thwart fresh ideas. Know what to look for so you can exorcize the most disruptive devising demons.

Don't just go through the motions-get things done

These veterinary client and team member pets all win the award for "best sport" this Halloween.

Shocking behind-the-scenes footage!