Business

A Florida veterinarian is showing high returns on her "radical" ideas.

From allergies to acne, pets often suffer from the same conditions as their owners.

With a little encouragement from his staff, this veterinarian gave the performance of a lifetime.

Don't fall victim to the yes syndrome. Use these techniques to say nay.

National Report - Cases of identity theft, like those that took place at Kettering Animal Hospital, are not uncommonc, and are a reminder of how important it is to make plans to fight identity theft early on.

A question-and-answer interview with Dr. Michael Dryden, Department of Diagnostic Medicine and Pathobiology at Kansas State University, about trends in flea biology, compliance and control.

National Report - Starting next year, practitioners might be able to add the words "tax deductible" to their discussions about fees.

John Payne, president and CEO of Banfield, The Pet Hospital, thinks the worst is behind but doesn't foresee a dramatic or fast recovery for the animal-health market. He addressed about 100 leaders in the veterinary medical market at the 2009 Pet Health Care Industry Summit in Portland, Ore.

Amy offers advice on equity in pay.

Here are three ways to help your team work together more cohesively.

Knutson example letter

If we look below the surface, often we will find that, like geodes, each person is unique. Look into others as well as looking at them. We are certain to find more than meets the eye.

Some practices will benefit from production-based compensation packages, while others could be injured by them.

Every practice, whatever its size, needs a strong, reliable manager to oversee associates and staff. Once trained, he or she should have a relatively free hand to deal with all management problems as they arise.

A new economic climate is emerging after the long recession.

Fearful and anxious pets require a gentle approach in the clinic or hospital, to minimize and hopefully reduce the pet's fear and prevent escalation.

This team member met a dog that reminded her that she can't care for every pet, but she can help one needy family at a time.

Kettering, Ohio -- Michæl Rohrer worked at the front desk at Kettering Animal Hospital near Dayton, Ohio, for only a few months when police made the call.

Several new health-care reform bills are circulating and require individuals to carry insurance and businesses to offer it. A look at three of the leading ones and how they would impact veterinary practice owners and associates.

Downloadable form for team meeting activity

Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards.

To help veterinarians complete medical records in a timely manner, follow these tips.

Twister is healthy and happy.

I'm ready to become a practice owner. What are the advantages of buying a practice versus opening one myself?

Dog lovers mourn the loss of 21-year-old Chanel and 42-inch-tall Gibson.

Put down the pencil and pick up a mouse for a new way to educate employees.

This practice fills clients in on their pets' dental health. See how doctors boosted compliance-and how you can, too.

Essential characteristics for associates hoping to get their own practice off the ground.

Management experts differ on offering clients options.

This form can teach clients about the importance of pet dental care-and keep them coming back for more.