Business

Tame your tweets by avoiding these networking no-no's.

When clients complain that their pets are itchy despite the use of parasite preventives, help them understand the true cause of the symptoms.

How to respond to "Can I buy this elsewhere?"

Even the nicest-looking dogs can bite. Here's how to keep everyone at your practice safe-including your patients.

Keeping an ambulatory practice on schedule is a challenge, but at least you can use these strategies to handle clients who knock your day on its rear.

Pet owners don't know as much as we think they do about taking care of their pets—and their ignorance is jeopardizing your patients' health. Here's what you can do about it.

Don't put your practice-or your veterinary team-at risk. Take these steps to fend off criminals before they strike.

Even in these difficult times, you can grow your practice by focusing on productivity

Shifting societal perceptions, and a lot of money, fueling popularity.

Fort Collins, Colo. - A new company called VetDC will serve as a new arm of Colorado State University (CSU) to develop and market new products for the veterinary market.

Topeka, Kan. - It was designed to protect veterinary/client confidentiality, but pushback from the state veterinary board may table a state bill's chances to move forward this year.

Do you have what it takes to create your own successful side business?

If you make clients want to come back, you won't have to worry about the veterinary practice down the road

Be a good gossip: Part 2

Flea allergy dermatitis form

Participants in the 2011 Bayer Veterinary Care Usage Study were asked whether they agreed with the following statements about using the Internet for their pet health needs:

Tweak your communication and practice protocols for big dividends in client compliance and service.

Participants in the 2011 Bayer Veterinary Care Usage Study were asked what would cause them to visit a practice more often. Here's what they said:

Use these scripts to turn phone shoppers into clients.

Participants in the 2011 Bayer Veterinary Care Usage Study were asked whether they agreed with the following statements:

Participants in the 2011 Bayer Veterinary Care Usage Study were asked what they most wanted from their veterinarians. Here's what they said:

Show and tell how your practice is a safe and comfortable place for pets.

Are you a successful veterinary technician who is considering tackling a new position in the veterinary field? Or are you a technician who has been recently promoted into a management or supervisory position?

Take recruitment and induction seriously if you want a top performing practice.

Accurate and complete financial recordkeeping is important to any hospital owner, but is also important to those who work with the veterinarian. People both inside and outside the hospital all depend on the accurate recording of financial transactions.

It isn't uncommon to find practices that, either formally or informally, offer technician appointments; i.e. patient visits in which certain services are provided to the pet and pet owner by a credentialed veterinary technician instead of by a veterinarian.

For more than a decade, the rule of thumb for setting fees in veterinary medicine was simple: Raise 'em! The corollary to this rule of thumb was: don't worry about clients not wanting to pay; if you communicate the value of the procedure, they will gladly open their pocketbooks.

Trigger Questions are questions or statements that should occur as a trigger result of hearing something else. When dealing with clients, especially new clients, phone shoppers it is important to listen to what the client is telling you and then taking that information to deliver education (triggers) as well as to be alerted to questions (triggers) that you should ask.

Consider developing a monthly statistical analysis report for your practice. Take a pulse of your practice by understanding the monthly statistics that are important and track them in a comparative format; month to month, year by year.

The first part of this session will give an overview of the global veterinary market focusing on the UK and US which are both currently stricken by recession. It is the presenter's belief that we are in for a very hard few years as vets and we are no longer a recession proof business.