Client Handouts

Use this tool to help all of your team members understand your practices expenses and work to improve revenue.

Are you a team member with an entrepreneurial spirit? This flowchart and proposal worksheet will help you prepare to present an idea for a new project or improvements in your practice.

She left you. You're sad, a little hurt and you'll miss her ... sweet schnauzer's snuggles? Use this simple guide to see if you can repair your relationship before your veterinary client moves on to a new relationship with that tall, dark and dreamy veterinary practice down the street.

Heres a brief quiz to help you think through whats really important in your practiceand to see whether your team members see everything just as you do.

Use this worksheet to research and organize the information you collect about pet wellness plans. Your homework will pay off when choosing a plan for your practice to recommend.

Use this training tool to equip your team to answer veterinary clients' common questions about pet insurance.

Is your team ready to answer veterinary clients' common questions about pet wellness plans?

Use this form to answer this client questionand prepare pet owners to offer a lifetime of care.

When you make strong recommendations to pet owners, you can improve client complianceand help protect pets' health.

Use this form to promote regular dental checkups at your veterinary practice.

This activity helps stimulate team members to enact the old adage "treat others as you like to be treated." Each member of the team takes a few minutes to list possible ways they would finish the sentence, "I like it when people are ..."

As Stuart Smalley would say, "I'm good enough, I'm smart enough, and doggone it, people like me!" Since most of us don't get out of bed each morning repeating this phrase, let your teammates remind you with this activity.

Even if you try to regularly thank your team for a job well done, people still enjoy a few minutes of solely hearing praise. In this exercise, you can learn more about how team members view themselves in contrast to how their fellow teammates view them. It's all positivity--no calling out weaknesses--making it fun for all involved.

Use this handout to build pet owners' awareness about pain in their pets.

Don't let clients be fooled by fleas! Take 20 minutes in your next team meeting to discuss each of these barriers to flea preventionand make a plan for better client communication about these pesky parasites.

Tell your pet owners not to panic and follow these tips to handle a dreaded flea infestation.

Dont let clients jump to conclusions when it comes to fleas. Give them these handouts to clear up any confusion.

Once you get past the marketing and product claims, what are you really feeding pets?

With this handout, you can help clients get off to a good start with tips and guidelines to keep their new dog happy and healthy.

With the tips in this handout, you can help owners keep their new cat purring all the way into her senior years.

Use this client handout to help owners of small dogs take a realistic look at their budget and the true cost of veterinary care.

Use this client handout to help owners of larger dogs take a realistic look at their budget and the true cost of veterinary care.

Use the E-Cexplain-and-convincemethod with each of these challenging cases to lock in veterinary client compliance.

Use this resource to help you discover the underlying cause in those itchy dogs.

Use this training tool to practice making heart-felt recommendations about pet insurance to your practice's clients.

Use this client handout to help cat owners take a realistic look at their budget and the true cost of veterinary care.