
|Articles|October 29, 2015
Make up or break up: An inactive veterinary client follow-up form
Author(s)Christine Shupe, CAE
She left you. You're sad, a little hurt and you'll miss her ... sweet schnauzer's snuggles? Use this simple guide to see if you can repair your relationship before your veterinary client moves on to a new relationship with that tall, dark and dreamy veterinary practice down the street.
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When you're faced with a nasty break up with a client, it's up to you to be the first to pick up the phone and see if you can repair the damage. Don't let pride get in the way. Find a way to fix the relationship-or find closure you can take with you to new relationships with veterinary clients-
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