Expert Interviews
Are veterinarians' reputations slipping with clients?
Stem the tide of opinion and enhance trust.
Organization trumps decoration for veterinary clinic interiors
Clients prefer orderly offices over lavish designs.
Where does communication most often break down in a veterinary clinic?
Be clear when assigning tasks.
Use the right words when discussing payment options with veterinary clients
New video series tackles tough talk.
Do veterinarians need videos on their websites?
Don't be left behind; harness the power of multimedia.
Top 10 ways to breed negativity in your veterinary clinic
Who needs a functional staff anyway?
What's wrong with my posture in the veterinary exam room?
Stand up straight and send a message.
How can I get my veterinary practice found online?
Make client contact easy.
Should team members be "funny" on their veterinary practice's social media channels?
Learn how to pop up in more of your clients' Facebook feeds.
Why "Hanging With Hafen"?
A treasure trove of veterinary architecture wisdom is a click away.
Video: Ethics in everyday practice
Dr. Robin Downing describes the emerging role bioethics can play in veterinary medicine-from dental procedures to behavior therapy to end-of-life care.
Address client complaints about the cost of veterinary medications
Move beyond sticker shock by reframing your prices.
The dvm360 Five: Oklahoma tornado recovery continues
dvm360 Assistant Content Specialist Andrea Hewitt delivers news about the Okla. tornado recovery and a contentious cat bill in Florida. Special guests include Drs. Robin Downing and Amanda Donnelly along with Gary Glassman, CPA.
A clean veterinary hospital starts with blueprints
Smart design fosters a clean facility.
Pumping up and running around: Your best team training tool
Get down and dirty for the team.
Where a veterinary practice's revenue really comes from
A look inside veterinary practice accounting.
Video: Take the scary out of cat carriers
Dr. Margie Scherk has some advice on making the pet carrier a more positive experience for cats.
How-to: Veterinary client canine enrichment
"Underemployed" dogs need stimulation.
Video: Pointers for laser pointers
The right-and the wrong-way to use laser pointers to exercise cats.
What not to do as a new veterinary practice manager
Management moves to avoid and embrace
Photo gallery: Dental corner: Assisting a cat with a jaw fracture
See how a veterinary team works together to help a cat suffering from a mandible fracture after a car accident.
Will wellness plans work for my veterinary practice?
Commitment to wellness packages requires due diligence.
The most common veterinary management challenge
Clarity in the clinic is crucial.
The pet insurance "easy button"
Take the pain out of picking pet insurance companies in veterinary practice.
CVC Washington D.C. 2013 kicks off in National Harbor
Speakers offer expert advice to eager audience.
Help! I'm a veterinary micromanager!
Fight the urge to take over the tasks you just delegated.
CVC Washington DC: Turning top veterinary clients into practice promoters
You'll never be bored with a board of directors if you pick the most engaged people around: your clients.
Making euthanasia easier on veterinary clients
Keep pet owners informed every step of the way.
Client handout: Your pet's physical exam
Just what do you EXPECT from your veterinary team?
The most critical conversation that needs to happen.
