Stop the blame culture at your veterinary practice now

Dr. Dave Nicol of Dave Nicol Veterinary Services in Sydney, Australia, serves up these three simple steps to improve your workplace now: 

1. Focus on your objectives

2. Own your mistakes

3. Take the emotional temperature of yourself and your colleagues. 

(Hint: Watch the video to hear him say it better-and in a completely elegant accent. We won't tell if you watch it twice.)