Roles

Give this form to clients with overweight dogs to help them understand the ins and outs of weight loss.

Use this form to help clients stay on track with their cat's weight-loss program.

Use this mystery shopper form to get critical feedback about your service.

Use this letter to uncover the reason a client stopped visiting your practice.

These junior and senior wellness testing fliers promote your services to pet owners.

Gab sessions reduce stress and anxiety.

Use this form to customize a letter that will protect abandoned pets and your practice.

How to become a must-have employee.

Avoid these common senior care missteps.

Seattle - The Utah Veterinary Medical Association wants the AVMA to lay off the "hard-line slant" it took when the policy on ear cropping and tail docking was changed late last year.

Here are a few low-priced, premium ways to show pet owners you care.

Help! I'm being replaced.

Washington - Reopening of U.S. processing plants is among the four most popular solutions suggested for dealing with increasing numbers of unwanted horses, according to a new survey.

How to address emergency expenses.

Lakewood, Colo. - Chihuahuas are most likely to bite veterinarians. Lhaso Apsos deliver one of the most severe bites.

Philadelphia - The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.

Albany, N.Y. - New York veterinarians may have to certify some animal breeders if a bill is passed by state legislators.

Keep up on heartworm compliance.

What to do about intoxicated clients.

Color-code IV patients.

Make the most of a five-minute conversation.

Read more from the DVM Newsmakers Summit.

Celebrate victories-big and seemingly small.

Talk so your boss will listen.

One of the more stressful times in a veterinarian's employment relationship is contract-signing or contract-renewal time.

Tough talk is the basis of my column. And it's especially needed as our struggling economy flops around like a newly caught fish in the bottom of your boat.

Receptionist shares personal misstep.

DIY pet memorials.

This client handout spells out renal care to improve compliance.

Are the cats in your practice crying out for attention? Here's how to meet their needs and attract the best cat-owning clients.