Roles

Clients who cant afford to pay for their pets care ranks as team members No. 2 frustration at work, according to the 2013 Firstline Veterinary Team Trends Study. (No. 1 is team members pay and benefitsno surprise there, right?) Some veterinary teams are recommending pet insurance to help pet owners plan for their pets veterinary care.

Recognizing your VIPs-Very Important Pets-with a VIP greeting is a great way to connect with clients from the minute they step into your veterinary practice.

Join us in San Diego to get experts' adviceand a serious dose of inspiration. And, in the meantime, arm your team with the tips on the dvm360 Fear Free center, sponsored by Boehringer Ingelheim, Ceva, and Elanco.

Veterinary practice managers, use this quick quiz from the VHMA to check your role in managing the money at your practice. (Psst. You can also ask your practice owners to take the quiz to remind them of the valuable financial skills you can bring to the table.)

Host of Coffee on the Couch and creator of Veterinary Anesthesia Nerds on Facebook comes clean about how she took control of her career in veterinary medicine.

This virtual dictionary defines some of the common terms, symptoms and diagnoses in the veterinary profession.

Check out this common client question, then use the answer below to customize your own response that gently educates pet owners.

When you give the veterinary profession all youve got, it can be exhausting if you dont feel like its making a difference. I didnt realize the depths of what I was feeling until the symptoms hit.

When I turned 70 in 2011, people started asking me if I was going to retire. Now that I am 73, friends ask when Im going to retire.

Diagnosing the source of your frustration at your veterinary practice can lead to the right treatmentand even a cure for whats ailing you.

What tasks is this vital team member responsible for at your veterinary practice?

Consider these job descriptions for receptionists, inventory managers and practice managers.

youre one of the 60% of Firstline readers who overall feel happy at work. In fact, 44% of you are happier than you were five years ago. But some of you are hurtingand it can be a very serious hurt. Heres a closer look:

From kennel attendant to veterinarian, everyone can keep an eye on pets' oral health

This author is sick of hearing, I want to sell my practice ASAPjust like youre sick of hearing, I knew I should have brought Max in sooner.

Yep, you read that right. Were gonna help you put the treat in treatment in 7 (sort of) simple steps.

Get the veterinarian on board for the health of practice and pets

Whether your practice sees exotic pets or you simply field a phone call every now and then, arm your team to educate clients on exotic pet care using these tools.

Karen Bradley, president of WVLDI, encourages more women to take on leadership roles in the veterinary profession.

Youre putting on a show in the exam room, but are you award-winning or blooper reel ready?

How can a fictional superhero inform your veterinary clinic demeanor? Hint: It starts with your posture.

Dont let theft steal the sunshine from your practice. Find out how to address it when it happensand steps you can take to deter theft before it occurs.

Explaindont complainto convince clients into better compliance for their pets health.

How a pet owner and their behavior trainer address behavior issues can have a long-lasting effect on the pets wellbeing.

Fix your posture; learn how to break bad news better, save time and more with dvm360 for iPad.

The Veterinary Hospital Managers Association survey examines competition and fees by practice location.

Whether your veterinary practice is rural, suburban or urban, your fee structure determines how well your practice competes with surrounding practices. Use these steps to identify the right fees for your practice.

When pets are at home, they shouldn't be snacking on people food. But even nutritionists agree, you need to break out the big guns to break patterns of fearful behavior when pets visit your practice. Here's a guide to super snacks that get great results.

A quick yoga break on your lunch break might just send you back to your veterinary practice in a better mood.