Schooling and book learning didn't prepare me for the emotional, communication and management headaches that come with the harried job of the veterinary hospital manager. Come sympathize with my agonies-or, better yet, learn faster than I did.
Melissa Tompkins, BS, CVPM
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Articles by Melissa Tompkins, BS, CVPM
Get this right and you will build the bond with these discerning veterinary clients.
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