Business

A handy patient wellness report works wonders to promote this practice's wellness program.

How can we teach clients to determine what Internet information is reliable?

Real clients share what keeps them going back to their practices.

The economy is starting to recover, but challenges linger.

More and more practices are using video surveillance. Here's what you need to know about being filmed at work.

Here's your script for talking to clients about the importance of buying therapeutic pet food at your clinic-not a pet store.

Trust me-you have "10" employees in your town, no matter how small it is.

What can team members do to help veterinarians as they refer more cases?

Tips for improving cardiology diagnostics at your veterinary practice.

Your clients might request additional services after viewing a handout like this.

Complimentary tooth checks increase the number of dental cleanings-and thus healthy pets.

Pushy team members can scare clients away with heavy-handed phone tactics.

What's the best way to minimize the cash clash?

Our clinic could use a fresh look. How can we update the facility without interrupting our daily operations?

Americans today are wrestling with the value of their pets and the laws protecting animals more than ever before. And experts say veterinarians are, and should be, at the center of the debate.

Extend hours to keep clients happy and patients healthy.

Veterinary practice owners likely won't see much of an impact from the latest federal minimum wage increase.

This overview of Benchmarks 2009: A Study of Well-Managed Practices shows how practices are re-examining their core services and strengths and focusing on being more efficient, effective, and productive.

Legal liability is a potential problem for all businesses, including veterinarians. And the larger the business, the greater the risk.

What's a good way to gauge what our current growth numbers are telling us about our practice's financial health? What growth percentage should we aim for these days?

Violate the 5-to-7 ratio at your risk. That is the ratio between a veterinary practice's gross revenue and the cost of paraprofessional staff. Anything outside that ratio is bad for the practice.

Can your boss monitor what you're doing online? Read this before you visit another site or send another e-mail.

The phrase "purrs like a kitten" has a whole new meaning in this former automotive repair shop. Alicia Pet Care Center in Mission Viejo, Calif., provides a different kind of service.

Use this sample policy to define acceptable computer behavior and outline the consequences of putting the practice at risk.

Major decisions that led Dr. Robert M. Miller to happiness.

While the production model is supposed to encourage doctors to take on challenges and go beyond the call of duty, Dr. Andrew Rollo worries that greed and pettiness can ruin the working environment and harbor ill will.

Tips to increase veterinary practices' bottom line during a recession-or any time.

The recession may have derailed your compliance numbers, but you can take steps to stay on top of your game.

Putting issues on the table and talking about them openly isn't easy, but if you want a healthy work environment, it's necessary. To get you started, Shawn McVey, MA, MSW, shares this example.

Managers: Consider state laws, as well as employee response, to make sure the practice and its team are equally protected by video surveillance.