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Don't be gored by the licensing board
Q: Do I need veterinary licensing board insurance?
Sample script: Remind, remind, remind about dental care
This short conversation can help you respond when clients refuse the care you recommend.
Bundled boarding pampers pets-and profits
Veterinary clients opt for bundled boarding packages in greater numbers.
Fee-setting: A look at margins
When it comes to setting fees for professional services, we prefer a bottom-up approach.
A feline game of hide-and-seek
After surviving a clinic fire, Ziggy the clinic cat finds a secluded spot to recover.
Exercise intolerance supplemental history form (PDF)
Ask these questions of owners of dogs experiencing exercise intolerance.
Take control of your expenses
The challenge for veterinarians is to look at the short- and long-term economic landscape and adjust our expenses accordingly
Kids want to be veterinarians ...
... So inspire them. Step out into your community and make a memorable impression.
Social revolution: How Facebook, Twitter, and YouTube can help your veterinary practice
Don't underestimate the power of a post, a tweet, or a video upload. Social networking can help you.
6 ways for clients to pay
Which client payment options are right for your practice?
Why cats aren't "man's best friend"
The MAF discovers why some people don't own cats-as well as who's most likely to adopt one.
50th anniversary Q&A: No smoking-no ashtrays?
Q&A: A Practice Management Q&A from 1982 celebrating Veterinary Economics' 50th anniversary
Q&A: Best practice financial indicators
Q&A on financial benchmarks every veterinary practice should watch.
Snuggle up to compassionate care
We take pictures of post-op or hospitalized patients snuggling up against stuffed animals and have all the staff members sign the photos.
Use signs to alert staff to sensitive cases
Signs on exam room doors create immediate awareness that a sensitive case is present.
3 ways to ensure your rent is reasonable
Will your practice's rent pass IRS scrutiny?
"Touch points" help retain clients
Critical interactions impact client loyalty and practice growth.
Online comic tells the story of today's veterinarian
"Generation Vet" follows the online animated adventures of Amanda Brown, DVM
Q&A: Can I fire veterinary clients who won't pay?
Q&A: When you can fire a client who won't pay for services
4 fun tips for team-building and fund-raising
Hula hoops, balloons, and pictures with Santa are ways into your team members' and clients' hearts.
Veterinarian sheds lab coat, and more, for historical renovation
Jennieann, Heischmidt, DVM, takes it all off for a "nude" calendar to help a local historical society.
Is patience still a virtue?
When you're stuck in line and think you're suffering serious frustration, just think about your patients.
More tips for practice operations
Improve team efficiency and client relations with this select list of customizable and printable handouts.
Dispelling the three greatest practice management lies
We all probably know the colorful humor that starts out with "What are the three greatest lies ever told?" To me they relate to the current misconceptions about the future of our profession.
Client handout: Bad breath (halitosis) in pets
Download this PDF of a client handout on halitosis in pets, and help get your clients onboard with preventive oral care.
Idiot-proof: Is technology making us ... less smart?
I realized that humanity probably really is getting dumber and the reason may be the very technology that promised to improve our lives.
5 essentials for your practice Web site
If you nail these five must-haves on our Web site, you'll be miles ahead of many other practices in your area.
Bad breath (halitosis) in pets (PDF)
A PDF on halitosis in pets.
Dental homecare compliance: Talk to clients about the realities, long-term costs of poor oral health
In the last 20 years, veterinary dentistry has seen tremendous growth in the education of veterinarians regarding oral health. And the message is being communicated to pet owners.
6 easy ways to market your dental services
If you believe in the importance of pet dental health, it's easier to convince clients. Consider these marketing tips
