Business

Dont skimpyou want this asset to feel valued.

Use these six steps to keep your practice website out of the litter box.

Tackle training month by month to bring a new veterinarian up to speedand make sure youve covered all the important areas of practice leadership.

Plan content for your practice website with this handy tool.

Make sure you know what you're gettingand what you aren'twhen you build a website.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel its a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.Overworked

Use these steps to address this serious breach of trust.

Check out these 9 tools that help technicians and occupational therapists offer topnotch care.

Digging into what it really costs your veterinary hospital to provide a new service.

Whos called in to help? Whos doing the work? How long does it take? This hospital administrator used innovative software to tackle tough questions with DVMs and team members.

Staff turnover is a costly waste of your team's time.

Our cartoon collection continues to wag tails with the addition of two all-new galleries. Be the first to check them out, print them out, and hand them out to team members and clients alike. Don't forget, you can rate the cartoons too!

Get a tip from an expert to help you navigate this sticky situation in practice.

In this type of scenario, showing respect for the offending team member is key.

Ever wonder how a mouse would factor on the Weight Watchers "point" system? It may help clients with overweight cats.

Team pay has been largely stagnant for most positions for the last five years. So what can team members do to reinvigorate the market and earn more?

Here are three common things about your veterinary hospital build that could cause nearby residents distressand tips for how to respond.

Although associate veterinarians may not manage or own the practice, Denise Tumblin, CPA, says there are several ways they canand should motivate team members.

Q: In our practice, veterinarians are paid on production and we use travel sheets for charges. If a travel sheet is missing charges, lost or not filled out, charges are then assigned to the hospital and I'm not compensated for the work performed. Is this practice legal, and what actions should I take?

Q: A new mobile, free-or-almost-free nonprofit on wheels opens up shop once a week in my working-middle-class-to-upper-class neighborhood. As a practice owner, what can I do to deal with this situation and avoid losing business?

Veterinary feline expert Dr. Elizabeth Colleran has two ways to bring in those feline patients you haven't seen in ages-or may have never seen.Dr. Elizabeth Colleran, DABVP (feline practice), offers two ways to bring in those feline patients you haven't seen in ages-or may have never seen.