Career Development

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The veterinary receptionists did their jobs, but things were a little curt, a little unfriendly, a little negative. So this 2019 dvm360/VHMA Practice Manager of the Year finalist took herself (mostly) out of the equation when it came to meetings and let them come up with positive change themselves.

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A manager shouldnt jump from avoiding a difficult team member to disciplining and firing. You need to insert listening and sharing into your process, and the Exchange Strategy could help you do it.

Everyones telling us about veterinary professionals mental health problems. But its not just clients and tough cases and money problems. Its us hurting each other too.