Establishing a feline wellness program (Proceedings)

Goals

• Improved patient care

• Improved client awareness

• Improved financial bottom line

Why?

• Standard of care

• Preventative vs. reactive medicine

• Predictability of patient visits for

o Clients

o Staff

o Doctors

When?

• First visit

• Each visit

• All contact with client – reminders, phone calls, newsletters, etc

How?

• Education

• Literature

• Reinforcement by staff

• Reminders – emails, postcards, newsletters

What?

• Bloodwork

• Fecal exams

• Blood pressure

• Vaccine evaluations

• Lifestyle evaluations

• Nutritional evaluations

• Behavioral evaluations

Keys to success

• Consistency – doctors, staff, clients

• Client and staff buy-in