Roles

Let others know how much you care with these simple steps.

Help! One of our veterinarians always says we have a zero-tolerance policy for gossip, but she's the worst! She talks about clients and staff members all the time. What should we do?

Reduction in appetite indicates that the induction phase of therapy has been completed.

Should the doctor know the prices for procedures and services?

Business philosopher Jim Rohn, one of my favorite speakers, says that what happens in life happens to all of us. It's what you do with what happens to you that matters. On the upside, that means that when you think things couldn't get worse, the person you go to for advice will likely have faced something similar, or will know someone who has.

Dust off those manuals, warm up those keyboards, and prepare to make your software sing. Rickee Miller, a veterinary assistant at Lockwillow Avenue Animal Clinic in Harrisburg, Pa., found that learning to maximize her practice's software was a great way to grow in her job.

Sometimes it's tough for a new associate to find his fit as part of the team, but having a good relationship with those up and down the roster is important for growth and success.

This month, we all benefit from Dr. Karen Tobias' dedication to teaching and bettering the standard of care in veterinary medicine.

Conflict closed this practice's doors for good. Don't suffer the same fate.

My group practice is thinking of adding a doctor, but we're worried that it could cost more in additional overhead than he or she will produce. What should we do?

Take one team, add some training, and mix in a little fun. It's a recipe for success!

Use a newsletter to make sure staff members never feel left out in the cold.

Making sure you're on the same page with clients is the best way to avoid malpractice claims. Use these strategies to refine your approach and avoid potential trouble spots.

"To increase efficiency at our front desk, we maintain a very organized file-placement system, with bins for every possible function," says Sabrina Lewis, veterinary nurse at Central Broward Animal Hospital in Plantation, Fla.

Sure, you know all about radiation safety. But are you following the rules? Is everyone in your practice taking precautions when it comes to exposure?

Our associate has more than $80,000 in school debt. She receives a fair salary, but I would like to help her more. Any ideas?

Try these strategies to beat back burnout and stay jazzed about your work.

To reflect changes in canine vaccinations, AAHA updated the AAHA Canine Vaccine Guidelines, originally released in 2003.

What does OSHA require employers to provide in a break room?

The AVMA Executive Board has passed a plan for immediate implementation of the Animal Welfare Advisory Committee (AWAC).

Meet Paige Phillips, RVT, Firstline's 2006 MVP winner.

I'm a receptionist and I only earn $1 above minimum wage. Should I ask for a raise?

You can't afford to skip this crucial step when recruiting employees.

We have a sign out front that we put messages and sayings on. But we struggle to come up with something to put on it. Any suggestions?

Protective full-hand gloves and aprons are the minimum safety equipment required for most veterinary radiographic operations, says Philip Seibert, CVT.

How should we control our consumables, such as bandage and suture materials and other hospital supplies that we use but seldom charge for?

Debt, relationship problems, illness--it can be hard to cope with the issues life throws at you. And sometimes pesky problems cling so tightly that they follow you to work. Here's how to shake loose.

Discussing money with clients can be downright scary. Learning to present an estimate with poise takes the fear out of this critical task?and improves the odds that clients will say yes to your treatment plan.

About 55 percent of team members say that their medical records are audited to ensure complete invoicing of all charges for all services performed, according to a recent VetMedTeam.com survey.

If your team members aren't feeling satisfied with their jobs, find out what's wrong?and find a fix.