Roles

This practice owner puts the kibosh on freebies to his veterinary team. Is that fair?

Associates: Dont leave your contract negotiation up to chance. Understanding protectable interest and including a reasonable deferral period will get you closer to the contract you want.

Get over your hangups and start getting ahead of your debt with these dos and donts.

Take it from an owner whos recently hired: These tips will put you at the top of the list.

Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel its a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.Overworked

Heres a quick countdown of the top phrases you will never hear veterinary team members say in practice.

Teach pet owners to choose the right crate and prepare their pets to travel

Check out these 9 tools that help technicians and occupational therapists offer topnotch care.

October is Breast Cancer Awareness Month, and you can raise awarenessand raise money for the causewith this fun activity that engages your clients.

Q: How do I handle a difficult co-worker at the front desk?

Our cartoon collection continues to wag tails with the addition of two all-new galleries. Be the first to check them out, print them out, and hand them out to team members and clients alike. Don't forget, you can rate the cartoons too!

Use this team tool to practice how to overcome conflict in your veterinary practice.

For many young veterinarians, buying a practice is a logical career move. But Denise Tumblin, CPA, says that just as when learning medicine, they need to find and lean on the right resources and mentors first.

Q: A new mobile, free-or-almost-free nonprofit on wheels opens up shop once a week in my working-middle-class-to-upper-class neighborhood. As a practice owner, what can I do to deal with this situation and avoid losing business?

Ann Wortinger, LVT, VTS (nutrition), serves up nutrition facts on gluten-free, raw and other marketed diets and dishes advice for team members who want to start the nutrition discussion with pet owners. Firstline Editor Portia Stewart interviews.

Whole team involvement leads to smarter financial decisions.

CC the Clinic Cat has practice improvement ideas and a penchant for texting. See this clever kittys list of demands to keep her feeling feline fine at your veterinary practice.

See the handout Dr. Petty gives his clients at the Animal Pain Center.

Get a glimpse into the minds of the experts at CVC.

Actively thinking about what you need versus what you don't will help you stick to a real-world spending plan.

Aging is inevitable, but the ability to retire is in your handsso plan ahead to avoid getting caught in false financial security.

The 'Mikes' of the veterinary world don't leave in a cloud of drama but quietly, thinking no one will miss them.

Ask clients the right questions and you'll get more chances to educate.

They want to know they can trust the business-owning practitioner, and I understand.

This pyramid provides a visual explanation of which areas make the most sense to implement after graduation and what areas to consider later in a career.